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Y-12 Federal Credit Union
624 West Lamar Alexander Parkway, Maryville, Tennessee, United States
About the Y-12 Federal Credit Union
Y-12 Federal Credit Union, located at 624 West Lamar Alexander Parkway in Maryville, Tennessee, is a financial institution offering ATM services and various financial products. The institution's mission is centered around the idea of "people helping people," with a focus on fighting childhood hunger and supporting local agencies that provide resources for children. The Y-12 FCU Gives Foundation works with proven area agencies to provide food for those in need and also supports initiatives that help children access knowledge and resources. Please note that by clicking the CONTINUE button, you will be directed to a website that is not operated by Y-12 Federal Credit Union, so be sure to review their privacy and security policies. Additionally, before applying for a loan online, check your Online Banking or Mobile App for pre-approved loan offers. Look for My Loan Offers in the menu to access these opportunities.
Photos of Y-12 Federal Credit Union
624 W Lamar Alexander Pkwy, Maryville, TN 37801, United States
Opening hours of Y-12 Federal Credit Union
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Y-12 Federal Credit Union
"Amazing overall customer service very kind people and made things so easy to understand fast accurate customer service while being so nice made me feel like I was at home."
"As a member of 30 years +/- of Y12FCU I had the most unpleasant experience recently when trying to take care of a RDM transaction. The tellers were great, helped me find the account I needed to use which I should have known when I went there, my mistake. They went above and beyond what they had to do to help me get the right account. They spent a few minutes documenting what I wanted to do and what I wanted to do with the RDM money. They said they had it all documented and were sending it to someone higher to get it done as they were not authorized to process an RDM. After waiting 10-25 minutes to see this higher up person I was asked what I wanted to do. I said I needed to wither $x to satisfy my RDM from my certificate. With a real attitude I was told "you don't have a certificte" I replied my IRA certificate. I then asked did the teller not send you what I wanted to do, the account to take it from and the amounts? Well it went down hill further after that. It was taking so long that my wife came in to the bank to see what the problem was. She could tell I was upset. We finally was through and was able to go back to the teller and finish our business. We are now exploring our options of moving ALL of our business to a bank that knows how to treat their customers."
"The personal experience at maryville y12 is always a pleasant one. The girls are great. The new digital app is the problem. My mobile deposit is still not posted to my account which took 3 days to accept when before it was the same day. And now it's accepted but no where to be found in my account. Not happy at all."
"Y-12 is a great credit union with lots of benefits of membership! They offer all kinds of services to fill your financial needs. Also their online banking platform is very user friendly."
"This place is a complete joke. My wife and I applied online for a new account and uploaded all of the required documentation. More than a week later, application status is still at 60%. Somehow we got lucky with someone answering calls a few days ago and asked if there was anything else that they needed. Answer was no/I don't know. Waited a few more days and called back again. Selected option to receive call back. We answer the call back and get hold music and eventually the call drops. Complete waste of our time. We went over to TVA Employees credit union and had a new account opened and setup within 30 minutes."
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