Mountain Credit Union

"I am an account holder at 2 of the best rated military credit unions in the country, one of which has been named repeatedly as having the best customer service. Jeff Lewis at Mountain Credit has put them to shame!!! His above and beyond customer service skills are unparalleled. I'm extremely grateful for all of his help! If you're shopping for expediency, effectiveness, and excellence in customer service, by all means go see these folks at Mountain Credit!!"

"Good service from Aubrey very nice and patient with questions and a very pleasant person I have never had trouble from anyone here by far one of the best run banks ever"

"I have to say this is the worst branch to use. Extremely rude teller(s) branch manager unwilling to come and talk to my husband and I about a recurring transaction we do every month. This is the second time we have given them the chance to do business with us. We open our act. 2 years ago in Waynesville NC. They are true professionals kind curious and respectful there and always a pleasure to work with,but the Cherokee branch absolutely horrible and unforgivable behavior. We moved from Maggie Valley to Bryson City so we naturally decided to work with Cherokee since it was closer Never again we will we deal with Cherokee branch. The teller did not even count the money out for a large sum back to herself or to me as a customer. She simply took it from the machine put it in a envelope handed it to me with a receipt to sign and took the signed receipt back. There was no thank you have a nice day we appreciate your business nothing. I stood there and counted my cash out in front of her. She did not even offer to count. VERY POOR BUSINESS. PLEASE TAKE YOUR BANKING BUSINESS TO THE Silva or Waynesville branches. This is no way to treat your customers especially your senior citizens. On one last note even money laundering came out of the other teller. WOW"

"We left our last bank due to extremely poor customer service and came here as we heard how easy they are to deal with. I applied for a loan on Thursday and was approved on Friday with minimal effort on my part. Heather Temple (loan officer) is very knowledgeable and gave us a variety of options to accommodate our loan needs. The credit union closes at 5:30 on Friday but she and her staff stayed until 6 to make sure we were taken care of. I am very pleased we decided to make the switch and will continue to tell everyone how much we love our new credit union!"

"I was lucky enough to open an account at the Marble branch of Mountain Credit Union yesterday and I just cannot find enough words to describe how exemplary they are in every way. They helped me with a minor problem, personalized my service, made banking feel alot less like, well, BANKING. Professional and efficient, not to mention super friendly, go see Heather, Karen and Lisa...you won't be disappointed...Thanks ladies!"