HomeTrust Bank - Weaverville
5 Northridge Commons Parkway, Weaverville, North Carolina 28787
About the Business
HomeTrust Bank in Weaverville, North Carolina is a trusted institution offering a range of banking and financial services. Located at 5 Northridge Commons Parkway, our experienced local bankers are dedicated to helping your business succeed by providing tailored solutions to meet your needs. Whether you are looking to purchase a home or secure financing for capital purchases, our team has the expertise to guide you through the process. Visit us today to learn more about how HomeTrust Bank can support your financial goals.
Photos
Contacts
5 Northridge Commons Pkwy, Weaverville, NC 28787, United States
Opening hours
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"I couldn't have been happier with the great customer service that Mark provided. There was no waiting and he answered all of my questions and serviced my account professionally."
"I have been with Home Trust bank for years, and recently I learned how unprofessional and fractured this bank truly is. I had a garnishment on my bank account by the North Carolina Department of Revenue, and Home Trust gave me conflicting, incorrect information on how they handled such an situation. Multiple sources gave me conflicting responses on how the institution handled such a situation, and they ended up costing me almost $500 because of it. I have never been so frustrated, and disappointed, with a bank in my life. I strongly suggest you explore other banks for you personal banking practices if possible."
"Not as personal with staff as back in the 90s. But no problems. Even when the cookies stopped."
"We went with HomeTrust to finance our car purchase because they were offering a slightly lower rate than our normal bank - what a huge mistake! They are really not keeping up with the other banks as far as customer service and efficiency of using their service. It has been nothing but a hassle since the beginning. I prefer paying the big bills bi-weekly when I get my check because it saves me from having to come up with a big payment all at once - I tried to set this up and they told me it was not possible - I could only make one payment a month on their system. What!? I have never heard of this - we have paid everything from other car payments to credit card bills to our mortgage in split payments so this was very disappointing. It was suggested by one of their CS reps that I set up a checking account with them and transfer the money into that bi-weekly and then make the monthly payment out of it. That is what I did and I have to set up transfers from my other bank account to go into HomeTrust as well as setting up a transfer from HomeTrust checking to the loan account. Since I only use the checking for paying the loan payment I do not log in and check it very often and just recently when I logged in I noticed that I was being charged a "Paper statement fee" for the last 2 months. I do receive paper statements but always shred them and they have never given me or asked me for the option to go paperless and I never saw any indication that I was going to be charged. I contacted them and they said there was a notice in my statement (where????) and refunded the fees. If you are going to start charging a fee for something you should warn people and give them the option to not pay it. Both of my other banks make it easy to go paperless and if I had seen that option before I would have chosen it because I prefer to bank online anyway. Instead I had to pay a fee (the fees were eventually refunded) then go searching on their website to try and figure out how to get out of it. Needless to say, once our loan is payed off I will not continue to be a HomeTrust customer and I do not recommend them to anyone looking for a bank."
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