Starbucks,

1 Plattekill Avenue, New Paltz, NY 12561

"Christmas Eve Day DECEMBER 24TH, 2023 New Paltz, NY Location I placed a mobile order nearly an hour (12:10-12:15) before the estimated ready time of 1243 PM. I didn't get my food until 1:10. The workers call everyone else's name, who placed orders AFTER me well beyond my estimated time of the order being ready, but when it came to my order, nobody said my name until I confronted the worker at the cash register-who I still had to wait an additional 10 minutes for. As a pathetic excuse of their way of saying "sorry", I get issued a FOUR DOLLAR gift card like more than half an hour of my time wasn't wasted-which by the way four dollars in Starbucks doesn't get you shxt! They were very unapologetic and completely dismissive that someone was waiting patiently. My food was also cold by the time I received it. Worst customer service I have ever experienced in my life; I've had other bad experiences in various restaurants around New Paltz, but by far, this place-and in a holiday season too? Can't even begin to compare how bad this place's service was. They choose who gets their orders earlier, completely disrespecting the queue and people that are waiting. Absolutely unbelievable."

"It is small starbucks at the curbside , parking is available on the streets , there is no drive thru . Staff is very helpful and courteous and quick service. It has good indoor dine in space ."

"They encourage dogs inside this food service establishment. They have a whole bulletin board dedicated to how they let dogs into their cafe…. The same cafe where they are cooking food and making drinks. There was even a dog in there when I came in and not one employee said a word about it. They must know this is against New York State law. And absolutely disgusting, too."

"I can't understand why anyone would choose any Starbucks over the much more appealing local coffee shops, such as The Bakery in New Paltz. This particular location used to be comfortable and cozy as well with some couch-like seating, large and small tables, and lots of seating nicely scattered around. I have lots of memories of meeting up with friends here during my college years, and I always enjoyed the vibe. Now, most indoor seating has been removed, and it has a very empty, cold, bland feel to it. The little outdoor patio is nice in the summer though. It's also no longer possible to go to the little island and add the toppings, cream, and/or sugar that you want, as well as grab a napkin or two. None of that stuff is available any longer. I've noticed the same issues at other Starbucks across the country, so it must be corp-mandated. Can't imagine why. The local coffee shops offer all of that and more. And, they always have better-tasting coffee and deserts, and lower prices. But, most of all, they're as cozy and comfortable as Starbucks USED to be. And, you can actually add your own sugar and toppings to your drink. Imagine that!"