Allegacy Federal Credit Union

"Do not bank here every account I have here has been stolen from including accounts that have no connection to an online presence. There is no 24/7 fraud prevention There is no way to freeze your card on your own. The lack of basic security is troubling This means servers have been hacked and a data breach has occurred and they are actively not letting people know their accounts are compromised"

"Unfriendly Staff!! No s.iles, No thanks, for stopping in, I was rold in a disrespectful way that i needed to stand where someone could see me when waiting in line for help."

"Staff is always friendly. They have some really good mortgage products. Mavis Amaoko is the BEST to work with! She is very knowledgeable and straight forward."

"Just needed to talk with someone at a specific location. Automated system is horrible. It sends you around in circles and never connects you to a person. This is the absolute worst system I’ve ever had to deal with. If you don’t want to take your customers calls then maybe we shouldn’t give you our money Your customer service is worse than ever before. Think it’s time to look elsewhere for our banking needs"

"Very disappointed in my experiences with Allegacy. Staff does not seem to receive adequate training with fraud issues in both member services and Visa credit card department. I had my cards physically stolen and used, and even with a police report the bank has dragged their feet and told me "I don't know" so many times when being asked to simply report the fraud and help me fix my account balances. Their credit card department has dragged my credit score up and down through the mud for the past 4 months because staff made mistakes on the forms and did not know what they were doing. I was told, "they will receive better training," but never received phone calls back from those departments after being on hold for hours the past several months. I've had great interactions with some employees at Allegacy and really do appreciate them trying to help, but when you call member services or their fraud department, everyone can't wait fast enough to transfer you to the next department. They will tell you "you need to transfer and talk to xyz department," despite just having talked to that department and being told they can't help."