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Allegacy Federal Credit Union
575 Patterson Avenue, Winston-Salem, North Carolina, United States
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About the Allegacy Federal Credit Union
Allegacy Federal Credit Union is a finance institution located at 575 Patterson Avenue in Winston-Salem, North Carolina, United States. Whether you prefer to visit us in person or use our convenient online services, we are here to help you with all your financial needs. Our Financial Centers have varying hours, so be sure to check the listing for the location nearest you. Appointments are encouraged and available throughout the day for your convenience. As an Allegacy member, you have access to over 5,000 shared credit union branches and surcharge-free ATMs nationwide. Receive special offers and financial advice tailored to your interests. If you encounter any issues with our website, please call 336.774.3400 for assistance.
Photos of Allegacy Federal Credit Union
575 Patterson Ave #144, Winston-Salem, NC 27101, United States
Opening hours of Allegacy Federal Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Allegacy Federal Credit Union
"Allegacy should be ashamed of this branch. This is not what I have come to expect from Allegacy. The branch manager offers excuses instead of solutions and her team isn’t much better. They just shrug and suggest going to another branch. Sorry Allegacy but that is pathetic customer service. Retrain, restaff or shut down this branch. They are no where near the level that your members are accustomed to."
"Sides Branch Rd location is the worst! Always SO slow, no matter what time of day. The only reason I go there is because it's on my way home from work. The ATM is frequently out of service, and the drive thru window is slow. Don't ever go here if you're in a hurry. Been coming here several years and it never gets better."
"I dont know what's going on at this location but they are much slower than the other ones. I could have driven to a location further from here and more out of the way and I could have been assisted. All I needed to do was make a deposit and that took way too long. The staff is plesant its sust the speed is visibly slower here BEFORE and during covid restrictions. I guess I'm complaining to the air since this has been an issue for 3 years now. I thought Id try again and it is still not as good as any of the other branches but located downtown in a prime spot...what gives--no anger, just odd?"
"This is so much better than my Suntrust/Truist experiences. I find Allegacy's customer service and business model/practices to be far superior to Truist. However, I do think that the phone situtation with this bank and others I have used needs to be vastly improved. The push to get everyone to do everything online is not always the best approach. Whether it is the lackings of the online system or something personal to the person calling in, sometimes phones are the most efficient way to solve an unusual issue. Treating people that call in as second class citizens by making them hold and putting through a gauntlet of phone prompts can be infuriating. I love online banking capabilitites but phones still have an important spot in the customer service process."
"I thought the days of having a responsive personal banker were long gone. Karen Morgan proved me wrong, some of the best customer service I've experienced, we are moving all of our personal and business accounts over to Allegacy."
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