Harris Teeter Pharmacy

"There are one or two women who work in this pharmacy who are extremely nice and helpful. If they aren't there, be prepared for an argument or long wait times. The pharmacy has problems with answering their phone. Ironically, I got someone on the phone this morning to ask about transferring pharmacies, and they decided to tell me the new pharmacy was "notorious" for not answering the phone or calling patients. I said that's funny, it sounds like they have the same problem as you all. "WELL WE ARE ON THE PHONE NOW AREN'T WE?!" The pharmacist that works at this location is miserable. I've been ignored multiple times while waiting for someone to wait on me and god forbid you come to the pharmacy close to their lunch time. The last time I was there I tried to call before I came because it was close to their lunch time. No one answered, so I had to go in. In the middle of ringing me up, it became 2:30pm and the woman who was helping me told me I would have to come back at 2:30 because now she's on lunch. Customers would be nicer and more sympathetic if they weren't treated so horribly here! I am sympathetic to staffing shortages and the awful wages these places pay - but what is not helpful is being so rude and nasty to everyone. Additionally, they rarely have the medication that I take. Previous pharmacists that have worked here have given me different mg of my meds to get my prescription semi-filled and sometimes it is a fight to get them to do that. If you don't have my medication, just reach out to me to freaking tell me so I'm not sitting around wondering if I will have my medication or not."

"No one answers the phone, like ever. No option to leave a message. Leave one with a person in customer service and still no one calls back. Oh well if you’re out of your medication I guess. These pharmacists and techs certainly don’t care."

"The staff of always friendly and wonderfully helpful, however their phone service is a nightmare if you ever want to talk to someone or leave a message. If they’re not open, but will open soon, the phone will never stop ringing (no taking you to voicemail, no one picking up, and no taking you back to the phone tree). If they’re open, almost every time, no one will pick up, and you’ll cycle back to the initial phone tree after a couple of seconds of listening to the music, and even repeating that 5-6 times will not result in anyone ever picking up, or allowing you to leave a message. The best time I have ever found to be able to leave a message is in the middle of the night, when the phone will state that they are closed and let you leave a message. Given that I have to call in to check the availability of certain medications every month (and repeatedly during a week if they are not available), and used to have prescriptions on file with them that I would call to tell them to fill, I can confirm that this is not a one-off problem, but one that has been a very serious problem for years. I have complained to them before about it, and nothing has ever changed."

"was 4 to 5 stars for last 3 years, but 4 most recent visits have been inexplicably time wasting. Seems like it's every tech's first day each time. Can't understand how always seem so short staffed. They request you call a day ahead (wait/busy-signal/automated-call-ends for 30 minutes each time, and still have to wait 5-30 minutes on pick up the next day). And twice out of the med that they have had the rx for for 30 days and which is a time-regulated rx. . . prices are good and ppl are friendly and caring, but mind-boggling inefficiencies in process have me going elsewhere."

"This pharmacy is much cheaper than my other pharmacy so that's why I get certain crazy, expensive medications here, even WITH insurance!! Clean, usually well stocked (I recently had to wait 4 days for a prescription to be delivered and filled). Staff are friendly and always helpful. Located inside Harris Teeter grocery store but it's hours are not 24 hours. Free parking, free Wi Fi, all wheel chair accessible"