Geek Squad,

2345 Marketplace Dr, Rochester, NY 14623, United States

"Arrived for a scheduled appointment confused since I had been 2 appointments therefore cancelling the appointment I didn't make while for eliminating '2 harmful apps' by geek tech and charged approximately $43 then to be given the sales puff on a service plan just over $140 something."

"I was shopping in the Henrietta store. Request for someone to assist me twice, got tired of waiting over 20 minutes, so I grabbed what I came I for. Hopefully, I will get my answers when I log in and register the item on the manufacturer's website. Quite a few employees there, but no one willing to assist me. I will definitely research for another store in the area for my needs from now on."

"Awesome service! Went to have my iPhone battery replaced, and they found more issues than could be fixed, so they replaced the phone for me at no extra cost. Thank you! :-)"

"Bought a big and expensive TV and was lied to about how important a geek squad protection plan was for it at Best Buy. TV had issues and after weeks and months of scheduling diagnostic appointments, then service appointments, then rescheduling because technician never came I was refused any service. Technician was rude about it, called customer support and they were rude and used some sketchy technicalities so they didn't have to stand behind their service and even someone from leadership reached out and condescendingly refused service. Alot of time and money wasted and have nothing but a broken TV to show for it...NEVER waste money with geek squad, reach out to an independent repair company since you'll have to pay anyways."

"I had purchased a small laptop earlier that day that only had 500mb of useable memory left and no matter what I did I couldn't delete enough to make it functional. I called geek squad and they were able to get me in the next day. I waited, maybe 40 seconds, before someone started working on the laptop. He, being the magician he was, freed up 13gb of data and made it more user friendly, and deleted everything on there that I didn't want, AND set it up so it ran perfectly for exactly what I wanted it to do. I couldn't be more satisfied! Thank you so much. I've been bragging about your services to everyone!!! And the laptop still hasn't been stolen yet!!"