Burlington,

654 Hylan Dr, Rochester, NY 14623, United States

"Probably due to the after Christmas mayhem of 70 percent off and what not but the store was in shambles. Clothes all over the floor and the place was a mess. However the employees were wonderful and very helpful"

"Horrible experience. Bad customer service. They need to train their cashiers how to speak to their customers. Stop hiring these high school and college students who don't know anything about respect. Rolling eyes and not even putting things in the bags that I PAID FOR! Nobody asked them to work there. If you have an attitude then quit. Spoke to the manager hopefully he do actually follow through like he said."

"Absolutely GHETTO. The cashier packed bags so full didn’t give me a bag for a purse or porcelain object. Spent 225$ so I had quite a few bags (and alone) then was yelled at for trying to take the cart outside like I was a thief! I said I can’t carry all this. Lady who helped pick out the least rattly cart at beginning of visit - said “do what you gotta do” when I said he didn’t give me enough bags to carry to my vehicle. She was on her phone- I guess customer service isn’t a thing here. If bags didn’t rip, spilling brand new clothes for Christmas on floor & porcelain item I just bought broke. I would probably still be a loyal customer. Burlington is usually where I do retail therapy. I’ll drive to the outlets. I’m from 1.5 hours away… came here just for Burlington."

"Went looking for a winter coat for my plus sized son. Larger sizes are hard to find, especially at a good value. He found one he liked, yay. An employee greeted us at the door and was very helpful in directing us to the right section. I did not find the store disorganized when I went, and the staff I spoke with were pleasant. Will return."

"Honestly I love Burlington they usually have good things for a great price. But this store is so messy, I can’t even find what I’m looking for half the time. The employees are dressed in sweat pants and pajamas, it’s embarrassing. Please do better. Also, there’s one associate at the registers while the line is all the way damn near in the middle of the store. This is awful and super aggravating. I have been waiting in line for 30 minutes for one candle. Waste of my time."