Discount Tire,

2627 US-70, Hickory, NC 28602, United States

"Employees not very friendly. I can understand that they would rather be somewhere other than work but they didn't have to show it. Guess it's just young people these days. Won't do anymore business there. Need to be friendlier to the customer because they are not the only tire store in town. Like I said, won't go back."

"Very attentive and great customer service. I was only here for a free rotation on tires I bought there, but they got it in and taken care of quickly and sent me on my way. Bought a new set of tires for my aftermarket wheels I picked up. If you're looking for a food A/T tire, I suggest the Toyo Open Country. I have a set on both sets of wheels now."

"My brother always praised about how well Discount Tire is so I went to the shop looking to get 2 tires since mine was flat no matter how much I fill it with air. I told the staff who handled my situation that it was for the front and it should be this size. He was nice to check me in quickly and finish the check out process but 2 wheels came to be over $400. It didn't sound right so I called my brother and he told me the guy basically took advantage and sold me expensive tires when I didn't need it. Luckily my brother told me to ask the man about the size and sure enough, it was wrong. Didn't listen to a word I said. We redid the check out and found tires for a little over $200. I understand you have to make sales but don't cheat customers when you can tell they know nothing about cars. He wasn't happy though after we switched the tires out. First and last time I'm going here."

"I've been with Discount Tire for about 8 years over 5 different vehicles. Great service all around with a clean and spacious waiting lobby. Prices are about the same as anywhere else in the area, which is to say tires can be expensive if you want good quality. It does include lifetime rotations, balance and flat repair due to nails but pretty sure most places include it now if you buy new tires. Giving 4 stars instead of 5 simply due to wait times. They're typically very busy so if you don't have an appointment, plan to stay at least an hour or likely longer, even if you show up first thing in the morning. My last experience I was in the lobby 10 minutes after they opened at 8 and I'm writing this review at 9:25 still waiting as they just pulled my car into the bay. I was told under an hour but I understand things happen. Bring a book and some coffee or go for a walk at Lowes. Update to add: in my car at 9:35 (walked in at 8:10). As I was driving home, low tire inflation indicator came on. Checked them at the house and they were all under-inflated at 28. Instead of going back and waiting I just took care of it myself."

"I'm a delivery driver so I need my tires to be safe. Today I noticed a huge chunk of metal wedged into my tire. I definitely wasn't planning in my budget to replace my tire today and the one currently wasn't repairable. After talking with Danny, all is great and I could not be more happier. Plus I was in and out under an hour and under quoted cost. Thank you Discount Tires in Hickory! Update July 5th, 2023 I won't go into great detail. I will say Austin and Discount Tires went far beyond what great customer service is. They prevented what could have been a very dangerous and even fatal accident from happening. They didn't have to. They didn't do something because it was their job to. They did it because they genuinely want people to be safe on the roads. Thank you."