McDonald's 4840 West Henrietta Road, Henrietta, NY 14467

"Have gone a few times to find the dining room locked during a regular dinner time hour. Very frustrating. Also there’s not really a play place here anymore which is highly disappointing. I understand Covid ruined that for everyone but why does it still show in the main photo? Really wanted to share that experience with my son and it’s impossible McDs has also become a lot more expensive value meals are frequently over $10 these days so not much value. No options to get anything you don’t have to pay for the meat even if it’s being removed and the concept confuses employees so much I often end up with a completely dry top bun when asking for a Big Mac without meat. Despite asking for extra sauce, sometimes extra pickles and onions too they dress the bottom him only and give it to me like that. Seriously?! I’ve also had them not include the cheese. What’s so complicated? Gimme a Big Mac without meat. Everything else on it which I specific every single time and they still do this. So they eat food themselves? Is that how they’d want it?"

"If I could give no stars I would. Every time I go here there is an issue. The people are nice sometimes I suppose but lately they have been having issues and today I feel stupid for not checking my food before I left. The French fries over cooked. Given a Diet Coke when I asked for regular. Which they are supposed to be know for having the best of these. Then when you ask for any thing customized for your order it will get messed up. I asked for extra onions on a cheeseburger. I love the onions they serve. But come on can’t get a drink right or fries and can’t put a simple burger together the way you want. Also last time I actually went inside this location after waiting in drive through and had the intuition to check my food because it took so long to be made. I had to wait for about another 10 minutes for some to ask me at the counter what I wanted. Not what can I help you with and they were not happy because I asked for my Big Mac to be remade. I then had to wait for them to fix my Big Mac for another 10 mins. When I went to give the guy back the other burger that I asked to have exchanged he said to keep it but I told him no thank you they had bugs in there flying around that landed on it a few times already. And was looked at like I was a jerk even though I was nice given the circumstances and even thanked them for redoing the order. While waiting I look at the bottom of their case of pastries and cookies.it has bugs dead on the bottom and flying inside it. Now bugs happen but shouldn’t be in cases. The service there has gone down hill."

"Me and my friend ordered ahead in the app at 10pm absolutely starving and when we got there, the order hadn’t gone through to the store even though I had a receipt on my phone. The guy at the window (a manager, I think) was SO KIND and helpful and got it all sorted out. I understand how stressful a situation like that can be especially so late at night when you’re just trying to be done with your shift but he was so respectful and accommodating the entire time! There was no sense of annoyance to him (although I’m sure he felt it inside), but he really just genuinely wanted to help us. I haven’t even eaten my food yet but quite frankly I don’t care how it tastes because the interaction with him was so sweet. Fast food service is stressful and horrific at times but if everyone went at problems like he did, it’d be for the better. I want to make sure that he gets recognized for his outstanding service and demeanor and I wish him the best. (If he sees this, sorry for being a pain late at night)"

"The food was standard McDonald's. This particular location has 1 pay window and 2 pick up windows. I discovered that the additional pick up window was not used. I went inside and got my order, so it was not a big deal, but it would be nice to be told that only one drive thru window was in use."

"We stopped for food after a long trip. We did self check out and waited like 30 mins for our coffees when I asked if they were ready they immediately cut me off and didn’t even give us what we ordered. I understand being busy can get stressful but Not only were they rude but we also didn’t even get what we paid for. All 4 of them were Straight up milk when it was supposed to be a iced caramel macchiato and when asked about it they got mad. Honestly everyone there seemed pretty rude."