Starbucks,

1495 East Ridge Road, Rochester, NY 14621

"There is zero reason why anyone should wait for over half hour for a drink after ordering it on mobile. The food wait was fine. The barista was rude and didn’t try to remedy the situation, just brushed us off and then went to make drinks of others who arrived after us. Because of this wait, we missed a meeting and had to pay to cancel our ride share. If you are going to accept mobile orders, drive thru and inside orders, there needs to be a better system."

"This location is always out of stock of something. Whoever does inventory need a new position. It was so messy. The display case was emptied with trays of stuff. Just sper unorganized. The trash are was so dirty. Seeing as it is connected to where you get your food I expect better. Also...again.... I was allowed to order and pay for something that wasn't in stock"

"This is the slowest location I've ever been to, which is saying something. I placed a mobile order at 7:10am while getting ready for work. I arrived later than the pickup time. I stood there for 20 minutes. Finally at 7:50am I asked if they were close to my drink. I was told it would be another 20 minutes at least. At this point, I'm going to be late for work, so I asked for a refund. I then had to wait on line at the register and got a bit of an attitude. On top of that, the cashier called me Allison. As a full grown man, beard and all, do I look like an Allison? Not a huge deal in the grand scheme of things, but coupled with the attitude, it made me a little mad. I have worked service industry jobs all my life. I understand how crazy it can get. Perhaps management needs to staff more appropriately during mornings to help the staff out. Save yourself the aggravation and go to Tim Horton's across the street."

"I stopped in to get a coffee on my way to work this morning. I anticipated a long wait in the drive thru and inside. I took my chances inside, and although I had to wait about 10-15 mins, each staff member was super friendly and focused. Like little coffee barista angels hard at work. Each person that came in was greeted and they were pushing out orders fast! They definitely deserve way more credit than a 5 star review. My drink was perfectly made, I’ll continue to frequent here. :)"