Starbucks,

2655 East Henrietta Road, Henrietta, NY 14467

"Management needs to be fired or retrained! We were all told to leave the lobby because someone called in! They interrupted people on zoom calls and people who were working on there laptops! I didn’t know we needed to be babysat or needed additional service to be in the lobby! Great way to lose customers who buy $8 coffees! You pissed all of us off!"

"First time going to this location and the worst thing is to have a team that doesn’t know what they’re doing. When the drive-through cashier went to ring me out, I told her she was doing it wrong and I did NOT have time to be there all day. She continues to do it her way and as expected I’m stuck, at her window, for 30 minutes (I had to be to work so yes my time was important). The guy that came to help was more argumentative than someone who knew how to deescalate a situation. This location does NOT put the satisfaction of their customers first. I was ok with paying therefore it’s not about Free goods, but a gesture of accountability would have lead to a different outcome. I am disappointed and will not be back or recommend."

"I went thru the drive thru and ordered one drink, the staff person was having problems with the credit card machines. I noted on my bank app that she charged me for 2 drinks. I went to the store and spoke with a manager , he said they don’t deal with these issues at the store and that I had to call the 1800starbuck # so I did and they said they don’t handle these problems and I had to call and talk to my bank. So after a visit and 3 phone calls later, my bank filed a dispute claim. Starbucks has the highest prices and the worst customer service in the world!"

"I love this Starbs location. Easy to access from East Henrietta or Calkins Rd. Store is clean and well maintained, and staff is incredibly friendly. Today's visit was a drive-thru visit - I have had a difficult few weeks and just needed a pick me up. The lady at the drve-thru window was incredibly nice and I told her I appreciated her kindness. My Frappucino was delicious, and my cookie was perfect. I don't go to Starbucks often due to the cost, but I like stopping here for a treat."

"I am not a coffee drinker but I love their Mango Dragonfruit Fresher !!!! Its under $5 for a grande. Their cookies and cream cake pop is delicious."