Monro Auto Service and Tire Centers

"Gave them a second chance. Didn't tightened oil filtered, oil leaked in our driveway and then had to move to street. NEVER AGAIN!!! Worst workers!!!!"

"The staff is very friendly and knowledgeable. I bring both of my cars here and I’m always impressed with the work they do. I highly recommend this location to everyone."

"Scheduled an appointment for a NYS inspection via online and appointment was confirmed by an email. When I arrived to the shop they said their equipment was broken which wasted a part of my day."

"When I arrived to drop off my car (on a Friday morning), my appointment was set for 8a.m. I arrived around 7:45 just to be a bit early. No one showed up until 8:20, after I had been on the phone with support to try and figure out what was going on. The worker told me he didn’t have keys to get into the shop, but someone came by and dropped them off. When I went inside, he was having trouble with the computer, so I simply wrote down my name, phone number, and which car was mine and left to be able to make it to work on time. He called me with a quote and diagnosis of what was wrong with my car and explained it to me, which I appreciated. He said that it will be ready by Wednesday at the latest and would be $2000 and change, including labor costs. Fast forward a bit and it is Wednesday. I don’t hear anything from anyone until I call the place multiple times. Only then does someone tell me that the mechanic took the day off and my car would be ready by tomorrow (Thursday). On Thursday, I get no call or communication. In fact, I call the place multiple times and finally reach someone, but he puts me on hold and disconnects the call. Honestly, at that point I was incredibly frustrated and anxious as Uber is expensive and scary and I was paying $2000 to fix my car, I should be having some form of communication about when it is done. Even if it was done days later, just let me know so that I can plan, you know? On Friday, I call AGAIN as soon as they open. I reach the guy and he tell me that it will be ready by Saturday afternoon. Luckily for me, it was ready Friday. When he called me and told me it was ready he quoted me at higher than the $2000 and change that he did in the past. I asked if there was a reason that the price increased from last time, especially as I had originally confirmed that labor was included. He said he would give me a 10% discount and we were back to the original price. Words cannot express how unhappy I am with this service. I thought at LEAST since I had been through such a rough time that I would be compensated accordingly, but the opposite happened! I will never come back to Monro and honestly, no one should go to this location. The only positive is that the customer service woman was very kind and frustrated at the situation as well. I deserve a refund of some sort to say the least."

"Chris serviced my car. He explained everything in detail, which for someone who doesn’t know cars was greatly appreciated! Chris & crew were amazing from start to finish! Updated me regularly. I really appreciated his genuine kindness & speedy work. I will be back!!"