Pep Boys

"Brought my truck there for an inspection last week but failed due to tires, which I agree, I did need some. So I got new tires put on, brought it back today, and failed again for “brake system”. Paid for TWO failed inspections in 1 week from this place. Would have appreciated a full inspection the first time so I didn’t have to waste my time and money."

"I would stay away from Tonawanda-Pep Boys. I got a great Black Friday deal on 4 tires ($410 total) in November so things started out well. Install went well and was done on time. However, within 10 days I was losing a lot of air from the one which can be normal if not sealed well. I took my car there in December and things started out OK as they took a look and determined it had to be re-sealed and also needed a new valve stem and sensor. I wasn't thrilled but ok with the explanation and $130 quote. However, when I went to pick-up the car I was told it was $313!!! I said what happened to the $130 quote, nobody notified me on the increase. He said well we had to do some additional work on the tire. I pressed further and he said well I can take it down to $293. I chuckled and reluctantly paid the $293 and will never go back to a dishonest business like this again!"

"Joe, Nolan and Mike are fantastic. They do their very best at managing the schedule to best accommodate you. They know what customer service means, they remember their customers, are knowledgeable and experienced. Sydney was the nicest too, very sincere. They will take good care of you."

"Needed a NYS inspection within a week. They were able to get me in same day. When I arrived, I was greeted and all the staff were very pleasant. Better yet, I was out of there in about 30 minutes! I will be returning. Highly recommend!"

"This shop is great! We were traveling home from Scranton PA to Toronto today and we had to make an emergency stop with a broken skid plate. They helped us out a lot and fixed the broken piece. What a great shop too bad they aren't located in Toronto. Highly recommended and thanks again to the shop owner and staff there! 5 stars and A+!"