Walgreens

"Stay away! Fraudulent pricing! At the front register, the chapstick said one price and it rang up higher…the cashier Miss Key, did not seem phased by the price discrepancy. And online was an ever lower amount but they apparently don’t price match their own store!! And odd experience…I will not come back."

"Waited for a third of an HOUR on, over 21 minutes before someone picked up the phone in the pharmacy. Asked to speak to the manager or lead Pharmacist, took another 4+ minutes for someone to answer. I asked why I was on hold that long, were you understaffed today. The answer from Ashley, the pharmacist was, "no, we are not understaffed, just get a lot of phone calls, like 4 or 5 calls a minutes, um sorry." I asked her it was acceptable for a customer to wait 20+ minutes, over a THIRD of an hour for someone to simply pick up the phone, no but blah blah blah blah blah. Ashley didn't want to let me speak, talked over me and when I asked for her Regional Manager, she said you can call 800 Walgreens. Unbelievable in this day and age how companies like this thump their noses at customers and the complete lack of customer service. And these companies wonder why customers are going to online pharmacies and their market share is dropping. This is a prime example."

"Avoid spending your money here. Ceecee the “lead” manager needs some serious customer service training. She came up immediately combative and rude, even focused so much on her poor attitude commenting how shes tired of having to do work around here and “put up with these people” …so caught up in her disdain for her job that she didnt make sure a payment went through for a customer that even tried getting her attention to ask if it went through before finally exiting after repeatedly being ignored. This store has gone down hill. It was way more pleasant when the man that used to always work the register a few years ago was there (pre covid, early covid days). This new leadership staff is AWFUL. Every time weve stopped in the cashier up front is left to fend for themselves with no support having to repeatedly call the same manager up who just doesnt want to come do her job. This store needs some serious customer service training. Our experience was so negative that we are going through all our recent purchases and will be returning everything that is still eligible for return and will be spending that money elsewhere."

"New to the state, I’ve been asking neighbors and visiting CVS and WALGREENS stores to decide which site I would make my prescription home. I visited this store to get RSV and COVID-19 vaccinations because it is the closest to my home. The courteous and expert assistance of the medical professional administering those two vaccinations convinced me that I was in the right place. I returned to the store yesterday with two objectives: Passport photos and change of prescriptions from Georgia to this store in North Carolina. I was greeted courteously upon entering and immediately completed the photo task. Then I went to the pharmacy where the pharmacist took information required to transfer the prescriptions. I interacted with 3 employees: each employee was courteous and competent."

"If you ever Get the chance for Caring And understandable Customer service. This is where it at. Sometimes it's hard to tell. But the ones who are Fighting for you. Are the ones that you will never believe. You may not get always the great service anywhere. But this Walgreens is where it's at. Today is August the 28th. I am saying it because I used to be one of them. Thank you, thank you for the staff, and most of all, thank you for the ladies and gentlemen, at (pharmacy ) thank you Ladies"