Lowe's Home Improvement 5377 West Genesee Street, Camillus, NY 13031

"I am deeply disappointed by the lack of customer service I experienced at the Camillus Lowe’s store. As a contractor who frequents Lowe’s in the Syracuse area at least six days a week, I arrived at the Camillus location shortly before its 9:00 closing time, only to find the doors locked at 8:55. Despite being just a few feet from the door, I was met with an extremely rude attitude from an employee named Kyle, who pointed at his watch and tersely informed me of the closing time. When I attempted to clarify the store's closing time, Kyle continued to display condescending behavior towards me. The treatment I received from Kyle was completely unacceptable, regardless of the circumstances. It is disheartening to encounter such rudeness from an employee, especially in a retail environment where customer service should be a top priority. Whether a customer shops at the store frequently or infrequently, every individual deserves to be treated with respect and courtesy. Kyle's demeanor has left me feeling uncomfortable and hesitant to seek assistance from him in the future. While Lowe’s corporate prides itself on providing excellent customer service and assisting customers throughout their shopping experience, my encounter with Kyle contradicts these values and has tarnished my perception of the store. I urge Lowe’s management to promptly address this issue and ensure that all employees uphold the company's standards of professionalism and respect towards customers."

"Extremely disappointed. We purchased a range and had it delivered. When it arrived, it was not in a box, had a power cord already attached and wrapped in plastic packing material. We did not use the stove immediately, our mistake. When we went to use the oven for the 1st time, there was grease inside the door glass, this is a used stove sold as new from the distribution center, Samsung has confirmed this. Basically, I was told that I had 24 hours to return the item, it had been 7 days since it was delivered, so......tough luck. Samsung has been notified, a new door is on its way with their apologies."

"I wanted to write this review because I got really good service on Oct.12,2023. There was 2 young people who helped me at the paint counter. Michelle and Will really took there time out helping me find the paint color I need. I’m glad there is still great customer service out there. Keep up the good work."

"Customer service has been lacking in recent years. Lowe’s provided me with expert help, a willingness to listen and all without being impatient. AND the store had what I needed with options for creativity. Again, something that has been hard to find presently."