Tim Hortons,

1025 Kenmore Avenue, Kenmore, NY 14217

"When it's fresh, it's still the best coffee around! Employees here are exceptional workers!! ❤️"

"I just witnessed 2 customers in a row walk out because they waited inside by the register to be waited on for around 5 minutes each and one one came up to help them. 3 young employees were all standing by the drive thru out of sight of customers and they did not even have anyone at the drive thru window. They should keep 1 employee to look for walk in customers."

"This Tim Horton’s always comes through for me. The ordering process is quick, the food and coffee is delicious and the customer service is always awesome."

"I specifically came here (1025 Kenmore Ave) for a fruit smoothie. I used the drive thru. After waiting in the long line, I was told that they don't serve smoothies at this location, also the breakfast croissant sandwich was overcooked.. the bread was crispy and dark. The hash brown was missing the top quarter. I was very dissatisfied with my experience here. Probably won't return to this location especially if they don't have the full menu like other locations."

"Wasn’t given my card back in the drive thru, went in to get my card and checked my bank account to be on the safe side. Found an additional charge for what I assume was the for the order from the car behind me. Went back into the store to make them aware and ask what could be done. The manager on shift from the back said “we already gave her the card”. When the cashier I was talking to repeated herself and said again that I was charged for an order that wasn’t mine, the manager told her I was refunded and she would give me the receipt “if i wanted it”. She handed me the refund receipt without an apology for her incompetent staff. Will likely never be back to this one again."