Tim Hortons

"I put in a request for a credit to get the breakfast wraps I paid for that are $5 a piece because they were made incorrectly. The worker was nice the first time he made my food wrong and I didn’t realize until I was too far away to get the food remade. Tim Hortons are privately owned so the OWNER has to approve the refund. The owner did not approve it so I just lose the money I spent even though they made it incorrectly and didn’t give me a receipt. I’ve went to this Tim Hortons dozens of times and only go now when I have to and don’t have time but I will not anymore. They never make the food or drinks correctly because they’re trying to rush you out of the line and most of the time the workers are rude. I would avoid this Tim Hortons if I were you. I would give my business to any location but this one."

"Not enough help, very SLOW, I believe the owner is at fault. The French VANILLA Cappuccino machine always is not working. Several times got just water!!!!!! ALSO TODAY NO LARGE CUPS,DONUTS NOT AVAILABLE. ALSO,THEIR SENIOR DISCOUNT IS LESS THAN OTHER THS.CAPPACINO WAS NOT WORKING AGAIN. HOWEVER I ADDED MORE COMPLAINTS, SEE ABOVE"

"Bad service. 20 minutes in Drive thru. You finally get to order at 10:50 am. No hash brown because they stop serving hash-browns at 11:00 am. Does that make sense? I went on the app to complain but couldn’t. It will not pick up location."

"9/16/2023: order was completely wrong, hashbrowns were 100% microwaved, charged me for bacon on my bagel and THERE WAS NO BACON. Update: Order was wrong last week, had to go back to get what we were missing. Yes, I continue to go here for the sole reason of it being within 3 minutes of my house. This is without a doubt the worst Tim Horton’s in existence and may be the worst fast food restaurant in New York state. The parking lot is awful and congested, the food is awful, the staff fumble with the most simple of orders, and overall it’s just dumpy. The layout: the parking layout and traffic pattern were designed by a blind person or someone with microwaved hash browns for brains. Why can’t I drive straight onto Meadow Drive after the drive through window? Why must I turn left, right, another right, when exiting? I’ll tell you why, it’s because the city of North Tonawanda charges $100 per foot to modify existing curbs and it would have been an added expense. See the photo. Literally every restaurant in NT but this place has a separate entry and exit. The staff: on several occasions they’ve been out of doughnuts and bagels at 10 am. Imagine how silly and absurd it would be if McDonald’s ran out of cheeseburgers. Just last week (when my wife forces me to go here) I collected my order from the drive through and the employee asked “is everything you wanted there?” No… no it wasn’t, I was short a hash brown and both doughnuts. This restaurant is like a “claw game” at a carnival, you may not get anything, you may get something (that you didn’t even want), or you may get lucky and get exactly what you want. The food: I feel like there are enough microwaves here to give the staff cancer or create a Godzilla-type creature. Maybe Godzilla can help them with construction and improve the flow of traffic and parking. Doughnuts I’ve gotten have been stale at times, and not ‘a little stale’ we’re talking as hard as the hockey puck that hit Tim Horton in the head and gave him the idea for this awful restaurant chain that clogs everyone’s morning commute. Change my mind: Tim Horton’s is basically a breakfast themed Burger King that embraces Canadian heritage to try and pass itself off as unique."