Tim Hortons,

1 Scott Street, Buffalo, NY 14203

"I go here often and today was the last straw. I've decided I'm going to boycott this location. On the app I ordered a medium Peppermint Mocha Latte. When I walked in, it was being made, which is fine. Usually they are pretty quick in there. When I got back to my car and left, I started drinking my drink to realize that it just tasted like a regular latte with absolutely no flavor in it. Leaving my mouth dry, sort of like Aunt Tammy's terrible, overcooked Christmas cookies... There was no whipped cream or peppermint on top. Really? This location has a constant employee turnover problem. They just do not care. There's an older woman that's always been there though, whos always good about everything. And she actually has a personality. I don't even know who owns this location at this point. Ill start going to see Michael over on Delaware again. UPDATE: 2 weeks later and corporate contacted me, stating that they would let the store know but still have not heard anything from the store or corporate themselves. They just dont seem to care!"

"Did mobile order 3 times, 1st time walked in, waited by mobile pickup, nobody asked me anything, no customers were at registers, workers were just fixing coffee machine & walking around. Had to stop girl & tell her I’m here for a mobile pickup, She looked a bag on counter & said here, it’s right here with an attitude, the bag was so small , I knew that wasn’t my complete order. Girl looked at receipt and seen the whole order wasn’t there, then got rest of items & apologized. 2nd time , didn’t bother to ask, just seen my name on receipt, but was missing a coffee, that took a few minutes just to get there attention, with attitude got my coffee. 3rd time , 1/2 order was only there again, after waiting a few minutes, the girl making the sandwiches asked if my name was Christopher & gave me the order. Got back to hotel it was wrong order. This was my first times after using a Tim Hortons , Not sure if it was just this location like this"

"I was there on Sunday and wanted to get a coffee while my daughter used the restroom. I accompanied my daughter to the restroom to make sure it was safe, it said she needed the keys so I went and asked for the keys. There where two very young guys who looked like they have never worked in their lives before. He said we just cleaned it and it will take a few hours to dry. I laughed because he sounded so dumb and childish the other guy was just looking like did he really just say that. I was angry because in Canada where Timmies is my go too place where employees are very kind. I left the coffee because they just looked very lazy. It’s a shame when people does this to good franchises. We walked to the pub beside and the waitress was so nice we ended going and having dinner and a few drinks."

"I ordered a combo meal and so did my son. I asked what comes with it and the person waiting on me said chili or a muffin. I picked the muffin. I got a special coffee and knew I would be paying for that and that it wasn’t included. My son got the chicken sandwich combo and picked chili and a coke. We paid the combo price and then had to pay for what came with it. I was charged for his chili, a chili w my meal I didn’t want and charged for the muffin that should have been part of the combo price. I asked them to explain why I am being charged for items that should be included in combo price. The one lady said something about building on top of the order and then said to refund the items I was charged extra for. It makes no sense to pay more for the combo meal and then pay extra for the items you choose to go with it. I would understand if I was charged for individual sandwich and then the sides but we were paying the combo price. It was such a disappointing lunch."

"Street parking is available. Not my first time having their delicious food. Good as always, as expected. I just wish you had more chains in Southern California. Who wouldn't want to eat the Tuscan Chicken Panini?"