Tim Hortons,

1474 Seneca Street, Buffalo, NY 14210

"Walked in to restaurant w no other customers and three employees and still waited fifteen mins to even get acknowledged. Poor customer service and bad coffee. Tim Hortons used to have great coffee n service not anymore."

"I came to this location on Tuesday. I got a few doughnuts for the kids and ordered a bagel and coffee for myself. The drive thru was fast and service was good, coffee was cold enough to drink as soon as I got it and doughnuts were fine but the bagel was so burnt it made my car smell. Very disappointed. Will not return to this location."

"I’ve never had such a terrible experience with a Tim Hortons. A few weeks ago there was a fly in my coffee. Then about a week later a worker curses me out for placing a “large order”. Then instead of getting an apology from said worker or even a gift I am gaslit by the GM and about the situation because I called and asked for the kids name who swore at me and was essentially given the wrong name. Being told “you did receive your whole order” when I never said I didn’t. There is zero accountability and no way to reach corporate so I am on a mission to tell everyone how awful this location treats their customers. I honestly want to discuss with corporate but of course I can’t find any working numbers. Don’t go to 1474 Seneca St."

"I've never met someone so miserable at their job before. The guy on the intercom was extremely rude and cuts u off everyone u try to order something. We don't have senior discount we don't have mixed berry smoothie. Apparently they don't have anything. Never been so mad at the treatment I've received at a fast food place ever before. I will never go to that Tim Hortons ever again."

"Dear Owner, I always ask for a sugar-free shot in my black coffee. I've called to complain but there is no answer, ever. Every time i get a 'sugar free' shot from this location, my coffee is so sweet i cant take more than one sip. They burned the bacon so bad that it has the texture of the chips that the sandwich came with. Friendly staff, doesn't make up for poor quality. Sandwich in the garbage. Your location is on my list of AVOID. If Starbucks opened across the street I'd be their biggest supporter."