Dunkin' 6238 Thompson Road, Syracuse, NY 13206

"DD was clean,,, employee that served us was very nice!! They answered our questions and served us efficiently! Coffee was great!!!"

"it was disgusting we ordered doordash and the donut wasn’t even made right I got a strawberry donut with sprinkles and there was hardly any icing and there was no sprinkles. Not to mention the hair on my donut I didn’t ask for. And no straw with my drink to add on disgusting place ."

"Walked in and could see the staff was busy fulfilling orders for drive through so we waited patiently. But no one said anything to us for over 5 minutes as we stood in front of the register waiting to order. 4 different Staff walked right past us and said nothing about being right with us. Until we finally asked 2 staff and one responded kinda rudly said that they are taking orders over here, referring to the pick up window area, and didnt acknowledge us further. We promptly left."

"Made an order on the app and when went there to pick it up, they were closed. The employees were rude and acted like they didn’t know what was going on. Even was told the machine is down so they can’t make any of my order anyways. So I requested a refund through the app. The “manager” emailed me stating she checked cameras and transaction records and they were open until 7pm. She even tried to tell me I went to the wrong Dunkin. She stated they stop mobile orders at 6:30p so I screen shot my order that was placed at 6:40p and told her to check the cameras and described my car make, model, and color proving I was there before 7p to pick my order up. Obviously you didn’t check cause you would have seen the whole thing go down at 6:55p. I have proof to back my claim up, I suggest you always have it for yourselves when dealing with Dunkin. Don’t waste your money on this location. The employees are rude, food never made right, and it’s always the customers fault to them."

"The signature white chocolate mocha caramel latte with an espresso shot is absolutely the pick me up I needed after work. Manager had the place super busy and ran smoothly. I was impressed with the flow of the business an still took my order. The girls were very friendly an quick."