TJ Toyota

"We returned to TJ Toyota on 1/12/24 to pick up the 2nd vehicle my family has bought from Shawn in 4 weeks. We come from NYC to buy vehicles from this dealership as there are no games or gimmicks. They get you into the vehicle you want for great prices. I prefer to drive to Potsdam to purchase a vehicle and to get my car serviced. It’s 400 miles from home but worth the trips."

"Made an online appointment for our Rav4 to get the 20,000-mile check and snow tires. We did not get any confirmation. I got here, and they don't have snow tires. It's November in the North Country. I'm not pleased with the lack of communication and will not come back."

"My favorite Toyota service center ever! Absolutely incredible service, smooth and quick check in. During the service the guys at the counter made sure to keep me updated on how everything was going and went above and beyond! So attentive to all the details, definitely coming back!!"

"Absolutely seamless purchase. Fair price and trade in value. Extra care and attention to detail. Tom in sales is very knowledgeable and pleasant. Thanks again Tom. You went the extra mile. Lynne"

"TJ Toyota was one of the first Toyota dealerships in the North Country. My family has bought many new Toyotas from them over the last 25 years. I will not give them business anymore. They do not appreciate loyal customers, and I think they take their role as one of the only Toyota dealerships in the area to take advantage of their customers. Our family recently had an issue with a Highlander we bought from TJ Toyota. They gave us a very high quote for work that we ultimately had completed at another dealership for a 3rd of the price. I get that dealers overcharge for service. What I find troublesome is that in spite of my family's loyal patronage of TJ over the last quarter century, when my parents visited the dealership in order to buy another new Toyota from them, they gave an outrageous trade-in value for their car. I'm talking an offer that is almost half of what the Kelley Blue Book value on the car is. I'm not sure if they think they can take advantage of my parents because they've been loyal customers, or maybe its because they are immigrants and speak English with an accent. Whatever the case may be, my family will never do business with TJ Toyota again."