Best Buy

"I’d like to say the rating is never reflecting on the staff because they are always short staffed and they’re doing their best at the wages that are provided, but Best Buy as a whole just needs to go away. They’re never stocked correctly and always overpriced."

"Horrible. Do not buy their phones they don't stand behind them. Purchased a phone with the protection plan paying way too much. Had issues with the phone right away. Brought it in to Geek Squad, 4 times still have issues. They will NOT exchange the phone even though I purchased it there."

"1.20.24. There is a big disconnect between Geek Squad when you call for info and the local Geek Squad at the store. You can't talk to anyone at the local store Geek Squad even though you are a member; hence issues arise. Ted who was the GM is no longer at Lancaster is now at Reading. Mike, the new GM who just took over is just as great and took care of some issues I just had with the Squad. He treated me very well and I appreciate the service. At 79, I appreciate customer service and professionalism which Lancaster has"

"My employee ordered a freezer to be delivered on Jan 12. It was damaged (the driver had told the warehouse manager it was damaged before they left the store--he said deliver it anyway). So at delivery, I refused the damaged goods. While the drivers were still here the delivery was rescheduled for Tuesday January 16. Tuesday comes, drivers load old freezer onto truck and then tell me that they don't have the new one and drive away. I call Best Buy. They can't look at account while it's listed as "in transit" but see that the freezer is still in the warehouse. I'm instructed to call back in 24 hours. I do. I'm told the same thing and that the freezer is damaged. I ask if that is the second freezer that is damaged and am told that it is! I am told I will receive a call within 24 hours. 24 hours later, no call, so I call. I'm told they can't discuss it with me as it was ordered under my employee's account. Never mind that the last three people have not had a problem with that. I ask to speak with a manager. She told me it wouldn't matter. I demand to speak with someone who has authority to deal with my problem. On hold. I get a new customer service rep who I have to explain the situation to again. He says...you're trying to reschedule a delivery? YES. He passes me off to someone else. I have to explain AGAIN what I need to do and why. This person transfers me to scheduling. So, for the FOURTH time, I explain my problem. I'm getting pretty frustrated by now and threaten to cancel and get a refund. This person apologizes for the problems. Nice, but I just want someone to solve my problem. The end of this call... they can't reschedule for any time this month, but she has "escalated the call to the back office" whatever that means and I'm to expect a call in 6 hours. Yup, no call. Customer care calls and wants to know how our experience was. Told her the nightmare that we were in. She gave me yet another number to call. I call. I get JD, who let me know I should have received a case number...who knew? He listened to my story (FIFTH time today). He put me on hold to read through the history...again...who knew there was a history? Gets back on the line...the problem is this: THERE IS NO STOCK! And....it was in the history, but not one person before him told me that. NOT ONE! He gives me options: wait for them to try and find another or order another one. They have screwed up and I have to be the one to fix it. I have usually had good luck with Best Buy, but maybe it's just the Fruitville Pike Store that has issues. I'm (im)patiently waiting to see if they find another freezer, but I'm not hopeful."

"Nice store overall! Very clean, fairly spacious and open, organized well, things are in stock, and staff are helpful. Prices are reasonable and good quality. There are some good deals with the open box (used) products. Good overall!"