FX Caprara CDJR Alexandria Bay

"I have no experience with sales department, this is just for service department. Brought my car into the shop with a p1004 code and p0456 small evap code. Even after I made an appointment 2 weeks in advance, it was sitting there for a week before they did anything to it. After 10 days Nolan calls and says they have no clue what is causing the p1004 code and says they spent "35 hours of labor" trying to figure it out but I wouldn't be charged for it. That turned into "20 hours of labor" spent on it when I arrived in person and got told it was $330 and they were still charging for some of the labor. No communication from them the entire time other than them talking about a MAP sensor. Then tried saying the p1004 code is probably because the SRV I replaced wasn't MOPAR and aftermarket. Aren't you guys MOPAR certified? If you really thought that could be the reason why not just switch out the SRV with a MOPAR one. Also - I bring back my car and run my code scanner to see that 2 more codes popped up than what was there when I brought it in. So I gave them my vehicle for 10-11 days and ~$330 just for them to cause more problems with it. Save your time and money and don't bother."

"Great Service Center. Took our hubby's truck there for his scheduled oil change. Wouldn't take it any place else."

"If you are in Alex bay or anywhere around buy your next car from FX a Dodge. Taylor is awesome and very helpful. You gat great deal and better car of truck."

"Kind, caring Service Manager Mark helped me quickly get back on the road on a rainy Saturday! A-1 Service! My 32 yr old Dodge van had windshield wiper breakdown, as I started a long day of driving, miraculously close to this Dodge dealer! Mark was happy to help & the service techs were able to jury-rig a fix, parts for this old van are hard to come by, but they got the wipers wiping in short order. So kind! Thanks a million!!"

"Overall I had a negative experience from the time I submitted a PDF file to the time of delivery. I brought my issues to Charlie Carrara the owners father, because no one at that dealership was willing to work with me or help me with all of the issues I faced during the buying process and delivery. However even after reaching out to Charlie, not once did anyone take care of me or my Jeep. When a customer spends over $82,000 on a Jeep, you’d expect the staff to give that customer the “Royal treatment”. Instead I was shown to my Jeep, than I couldn’t get anyone to help me inventory the Jeep or any of the aftermarket parts that I had purchased like the half doors. I also noted that there were parts missing on delivery in September 2021, I was given their word they’d get me the parts. It is now February 2022 and I still haven’t heard from Chris or anyone at FX about the missing parts from my order. I have 100% been treated better at many dealerships, and definitely treated better for spending a lot less money. So I will say if you’re the type of customer looking for a special experience or to feel like you’re part of the family and that you, your needs and concerns will be addressed and respected; I will assure you that you will not find that type of atmosphere here at this FX dealership. All they care about is how much money their making and/or moving inventory."