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Impossible Dream Store
247 Factory Street, Watertown, New York, United States
About the Impossible Dream Store
The Impossible Dream Store, located at 247 Factory Street in Watertown, New York, is a unique and eclectic store offering a wide range of products that cater to all tastes and interests. From quirky home decor items to handmade crafts, vintage clothing, and one-of-a-kind gifts, this store truly has something for everyone. Whether you're looking for a special gift or simply want to treat yourself to something special, the Impossible Dream Store is the perfect place to find the unexpected and the extraordinary. Visit us today and let your imagination run wild!
Photos of Impossible Dream Store
247 Factory St, Watertown, NY 13601, United States
Opening hours of Impossible Dream Store
Monday:
Day off
Tuesday:
10:00 - 17:00
Wednesday:
10:00 - 17:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 17:00
Saturday:
10:00 - 15:00
Sunday:
Day off
Reviews of Impossible Dream Store
"Bought an antique quilt rack (holds blanket to be quilted) 10 days ago. When purchased on that Saturday, I asked it I could leave it and pick it up later. I was asked when I expected to be back. I said Tuesday (thinking The store was open on Monday) found out the hard way it’s not (my bad for not double checking but we haven’t been to the thrift store in a very long time and it use to be open all weekdays). Between the flu and weather I didn’t make it back until today. This $5 item was going to hold the quilts I am going to make my family with cloth of sentimental value. It was so exciting to find one so I don’t have to use the annoying hoops. So I go in today, very apologetic and ready to get my rack. But no rack. The lady behind the counter seemed flustered to help me with the whereabouts of the rack . I asked and asked. Finally, the main lady (who has her back turned up to this point but hearing everything), finally helped She explained to me that my item had a pick up date of Tuesday and that they considered it a contract that I broke when I didn’t show up. That they are not a warehouse to store people’s goods. And that they resold the item on Wednesday as was their right to do because I didn’t live up to the terms and pick the item up in time. And furthermore they offer no form of refunds or store credit. This information was given bluntly. I was embarrassed and other customers were wide eyed like OMG. One shopper I recognized from my son’s last school, uncomfortable. I tried to voice my complaint about not being informed on purchase. With nothing to do, I exited. I get it. But this is a drastic change from what I expected from prior knowledge of the store. And it’s not to much to ask that the associate explain to me I must pick up the item or it will be RESOLD! That information should have been given. Shame on me for leaving the item 10 days. I get that I am responsible. But had they even hinted to this policy, I could have drove home with it strapped to the car. The customer experience..... Wow."
"This place needs to shut down the “thrift store” part. First you have to try to get into the front door by walking through all the homeless people crowded around the front door smoking, cussing & refusing to move. Once inside they moved the “thrift store” to the basement & you now have to walk through the warming center first. Once you are in the basement at the “thrift store” let’s get to the prices, $12.00 yes that is right $12 for a USED COFFEE MUG, another mug was $5 & $7. Broken dirty Christmas decorations marked $15 talk about greed. I left immediately and will never return. Let me say I have no issues with them having a warming station, but why not partition part of the basement off & have it there. Either way this thrift store is a joke."
"I shopped there sometimes because I really have no choice because I have so little money to spend. I don't live inside the city and they are not helpful should I have a particular need. Its difficult for me to get there often and they won't let me know when they have something I need. They are probably great for people that live closer to them and it's easier and more convenient for them to stop by. Not very helpful to poor people. Real poor people don't have the means to be making frequent trips there to find something."
"It's clean, organized, and the staff is wonderful. The bargain basement would actually be a pretty cool idea of it was ever open. That being said I've never walked out of the store with anything in my hands. Generally not worth a visit unless it's on the way to something else."
"The prices are great, as I have gone in twice to find browse and have come out with odds and ends. I would have rated it 5 stars had it not been for the POOR customer service I have received from Liz, the cashier on BOTH occasions. She doesn't interact with me even though I attempt to, she just rings items up and gives me a total. Once it's paid nothing is said either. Whether a volunteer or employee I'm sure some training is required, customer service is KEY in obtaining return customers."
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