Watertown Appliance,

316 Factory Street, Watertown, NY 13601

"Very nice people very clean place they have a huge show room"

"Came in looking for parts for my washer not agitating. General manager Joe came over I explained the issue him and some of his co workers told me the part I need (a part I wasn't asking for) they generously discounted the price of the part as Joe was happy to hear I was trying to fix it on my own first before hiring for service. Came home took a whole minute to change the part out and my washer is back up n running after a long month. So very grateful to the employees."

"Large inventory, quality product. Had 1 problem that manager took care of quickly and efficiently. We have upgraded4 appliances between home and cottage. Highly recommend."

"Very helpful. Great selections and knowledgeable staff. Took lots of time to make sure we were happy with our selections."

"My husband and I purchased a Frigidaire side by side in March of 2022. We were sold a floor model as it was exactly what we wanted and we needed something fast. We of course inquired about a warranty, being a floor model if anything were to happen we wanted it to be covered. The sales associate explained that because it's a floor model no warranty would be available for purchase. We were hesitant at that point and were going to shop around. But he went on to say, if anything were to happen with the refrigerator call and speak with Joe (the manager) and it will be covered. He wrote Joe's name on our receipt and against our better judgment we went ahead with the purchase. It was about 16 months later when it started leaking and making a high pitch squealing noise. We called Watertown Appliance and asked for Joe. I spoke to a women who explained Joe was on vacation. We were told he'd call us when he was back. Three weeks of listening to an obnoxious high pitch squealing refrigerator, we finally received a phone call.. from the women. She told me it's going to be $125 for them to come diagnose the problem, she went on to say we will also be charged the full cost of labor and the parts could possibly be "discounted." I again, asked to speak with the manager. She put me on hold for 10 minutes and after that I hung up. He called me back a while later basically repeated what she had already told me. They'd "possibly discount the parts" but we'd be responsible for the diagnosis fee and all labor costs. This is the first Google review I've ever left, I'm not a complainer. I'm just so disappointed. My husband and I like to support small business and shop local as much as possible. It unfortunately didn't work out for us this time."