Bernhardt Furniture Corporate Office 1839 Morganton Boulevard Southwest, Lenoir, NC 28645

"Terrible customer service and poor quality furniture not worth the money. I purchased this chairside table along with other furniture and the veneer is separating from the wood, I’m sure they used poor quality glue. Anyway they said I have to file a claim with the store from which it was purchased. Such a run around"

"We ordered a large sofa, a King bed frame and bedroom drawer set. Noticed on the back a label saying 'Made in Vietnam'. We were shocked as we thought these were made in N Carolina so were concerned that the high prices we paid were not authentic. Quality not so good, drawers not closing right etc). Called the Bernhardt HQ, terrible service, mailboxes full, unbale to speak with someone. Suffice it to say, we will not be buying Bernhardt again!"

"I'll just copy and paste the messages I've sent to Bernhardt from 08/31/22 - 01/12/23 after we attempted several times to submit the online form (don't bother with the online form, by the way): 08/31/22 I am contacting you because we are having issues with our Bernhardt Candace sofa cushions becoming misshapen. I would like to know how to submit a warranty claim. The purchase was made through Wayfair in December of 2019 so we are within the three year warranty period. Our order number is XXXXXX. 09/26/22 (call) I was told to send them a proof of purchase, etc. 09/26/22 To whom it may concern, I am submitting attachments below of: 1. Invoice/ proof of purchase 2. Tag attached to the Candace sofa 3. Several photos of the cushions that are misshapen. As you can see, they no longer sit flush against the back of the sofa and therefore stick out over the frame on the front. Please let me know if you need any further documentation. 10/11/22 Kim, Can you provide us with an update on the below claim? 10/13/22 (Call) I spoke with Kim. She noted that Bernhardt did receive the invoice/ proof of purchase, the Candace sofa tag image, and several photos of the cushions that are misshapen. She said that she plans to provide these to her manager in order to get an update on next steps, and she’ll call me around 10:00am CT to let me know the status. 11/07/22 Kim, Please provide us with an update. 11/08/22 Kim, Can you let me know at least that you have received these messages? 11/09/22 Kim, I left a voice mail for you this morning, but we really just need to know the status of the below. It certainly seems like we’re being ignored, and I don’t understand why. 11/10/22 Kim, Yesterday, I submitted a case to the Better Business Bureau (Complaint #18380150). I certainly would prefer to resolve this without BBB intervention; however, I don’t see any recourse, given the lack of response from Bernhardt on what should be a very simple, straightforward claim. 11/14/22 Kim, XXXX XXXX, a Dispute Resolution Specialist from Better Business Bureau, should be in touch with you regarding this matter. 11/15/22 (Bernhardt rejects our BBB claim.) 11/15/22 (My response via BBB) I am rejecting this response because: The Bernhardt warranty specifically states the following under the "Cushions" section: "Cushions The Company warrants protection against abnormal loss of resiliency of the upholstered furniture for three years. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of foam and fibers, which are considered normal wear, and not defects." We have owned furniture for decades, and we flip our cushions regularly. This is not a flat cushion that simply needs to be flipped and fluffed - it will not sit flush against the sofa back and cannot be reshaped. It seems that Bernhardt has created a warranty system that ensures they will never have to actually handle a warranty claim. There is quite literally no way Berhnardt can diagnose whether the cushions are "resilient" based on a picture. Perhaps Bernhardt can direct us to a Bernhardt dealer who can evaluate the cushions instead of dismissing us outright. 12/12/22 Kim, Because we cannot show “resilience” in a picture, can you direct me to a Bernhardt dealer who can determine whether the cushions have lost resilience? I believe this is a fair way to ensure our claim isn’t frivolous, and Kristin and I certainly don’t want to engage with an attorney for such a small matter. 01/12/23 Kim, I’m following up on the email I sent last month and the voice mails I have left. Please direct us to a local Bernhardt dealer so that we can have them evaluate our cushions. We paid more for this sofa than we have ever paid for a piece of furniture, and I’m dumbfounded that we’re being ignored. We expected a great deal more from Bernhardt."

"I've contacted the company numerous times for several months about a defective table that was delivered to me (the wood is raised on the side of the table and does not lay flat). Thus far the company has literally done nothing but given me the runaround (2 managers said they would take care of it, but they didn't). I've called and submitted countless emails asking for details as to when they were going to take care of this matter (which is what I was originally told) and no one has responded. Bernhardt by far customer service is non-existent; this is the worse company I have ever encountered. One would think the luxury price would be equivalent to the level of customer service that the employees have, but it's not (the employees as well as managers does not care about the customers)."

"I would give this place no stars if I had the option. Here goes my issue. I brought a Bernhardt figuring I was buying from an American company. When the product was delivered it was clearly made in China and that usually means poor quality . I hope that Bernhardt had better QC control. Within in a years I noticed discoloring in parts . I figured it was wear but seeing some of the other posts on hear it seems that I am not the only one with the same issues. So over the summer of 2020 I called Bernhardt an I ordered new leather covers . The first set ripped at the seam. While they were helpful and took my money close to 500 US Dollars . I still have do not have any replacements cover. They said it is on its way buy it is almost new years still no replacements. I just want what I paid for Mrs Lipford , I called and left polite emails . Zero response. I hope the CEO will read this review and make it right. So much for buying from an American company ."