Pools & Palms Installed-L & L

"We chose pools And Palms after researching fiberglass pools. We discovered through our research that Latham pools were the industry leader in fiberglass pool’s manufacturing and Pools And Palms was a local dealer installing Latham pools. We contracted with Pools And Palms in October 2023 to install the Latham Cambridge style pool and we could not be more pleased with the service, delivery and installation of our pool . We were given an installation date and actually they moved our date up two weeks because they were ahead of schedule. Larry, Melissa and Mike were so easy to work with. They answered all of our questions, did exactly what they told us they were going to do and were on schedule. Our pool is just beautiful we could not be more pleased with Pools And Palms. We highly recommend them for pool installation. two days."

"I had been planning my pool for a while. I researched concrete vs fiberglass and different fiberglass companies. You never know if you've made the right choice until it's finished. I certainly made the right choice! Great people, awesome service, excellent workmanship. Couldn't be happier."

"We love our pool from Pools and Palms. We did our homework when we started looking for a pool company. We googled a lot and found Pools and Palms had an awesome review rating. We looked for positive comments and satisfied customers. When we went in for a consultation we were treated like royalty. We knew soon into our meeting that this was where we were getting a pool. We contracted our pool work and everything was explained step by step of the build. We were elated to have them do our pool. We received a call 6 weeks before our build date and was asked if we wanted our install sooner because of the great stretch of weather we had. We accepted the early appointment and were very happy about that. When the guys showed up on our build it was actually unbelievable. My neighbors still talk about it. The guys came in and by the end of the first day our pool was in the ground with a few feet of water on it. They placed this pool in the ground and only had to adjust the placement a small bit and it was perfect. After the second day our pool was in and filled with water. After the settling period (two weeks) the concrete came in , two day job on that. My friends were amazed by the concrete work! We were very proud of it also! Our pool came with a hot tub so it took a little longer to complete but well worth the wait! After the concrete was cured the electric came in and completed within hours. We are swimming in our beautiful pool and enjoying our hot tub also. Everything was fast and professional. Pools and Palms stayed in contact with us throughout the whole process. We had zero surprises. Our next feature will be our spray deck and we will review that when it’s completed. We would definitely recommend working with Pools and Palms for your dream pool and spa also. These guys are great."

"We would like to share our experience using Pools and Palms for our fiberglass pool purchase and installation. From our first meeting to our final meeting at pool school, they were professional, organized, and communicated every step of the way. We met with several pool installation companies and none compared to Pools and Palms. We met with Melissa first who shared aspects of the pools that we were interested in and listened to our needs. She shared the installation process, timing of installs based on scheduling and product availability, and the difference in the type of pool equipment and this helped us choose the best products for our needs and wants. These meetings were so helpful for first time inground pool buyers. We have purchased homes with inground pools, but having an inground pool installed requires knowledge of the process and attention to the details. She shared the install process and what was included and what costs we could incur according to our property dirt type, amount of concrete we would like beyond the 4 foot that was included, electrical installation, etc. We had a clear picture of projected costs and timing of install prior to signing the contract. Other companies were so vague that we had no real idea of the costs and what was included. As we signed the contract, we had a projected install date, a clear timeline of expected tasks, and payments. We left Melissa’s office with a checklist of tasks and the responsibilities of the homeowner and Pools and Palms. Angela and the rest of the office staff helped us along the way with providing documents for our HOA approval and providing necessary and requested information, assisting us with contacting 811, our water company for the pool fill, and permits. They were responsive and helpful along the way with whatever we needed. When the day arrived for our installation, everything happened as they said it would and we were kept in the loop with clear communication. The install crew were so polite and considerate. They respected our property to the best of their ability. A pool installation is a massive undertaking requiring big equipment and lots of soil coming out and creating the hole for the install. Justin and the others did their best to keep the area in good shape during the install. On day 1 of the install, the pool was in and water was filled and on day 2 a temporary filter system was running. Larry and Michael came by to share the next steps in getting the concrete installed and the permanent filter and necessary electrical completed. On the concrete day, Michael and the team showed up and things went very smooth. They were so neat and cleaned up really well. We love our new concrete around the pool. Michael completed the electrical and the inspections went without any problems. Larry came and provided “pool school” for us so we would have an understanding of how the equipment worked. We are so grateful for everyone who was part of the team for our installation. We highly recommend Pools and Palms and their experienced and expert staff from those in the office to those in the “pool” trenches. Thank you everyone. We know you are there for us and our future needs such as testing water, salt, and questions."

"Larry, Michael, Melissa and the team did a fantastic job installing our pool. The pool was large for our small back yard, but they got it in, and it looks and works great. And they respected the property and minimized any lawn damage. The company works with you to coordinate all aspects of the install, and follows up with "Pool School" to make sure you know how to maintain the pool and operate the pump and heater. Pools and Palms is a quality operation, and were I to do it again, there is no one else I would choose. Our backyard is now a Paradise. Thanks Pools and Palms."