Carolina Heartwood Cabinetry

"Do not recommend. These cabinets are installed throughout my home in the kitchen and baths. They were installed just a year before I bought the house and they were already chipping in multiple places in all rooms. It’s been almost 3 years and the chipping is ridiculous. I’m going to have to figure out how to paint them myself because the company only honors a warranty for the person who owned the home at time of installation."

"Do not buy! Horrible company to deal with. Needed a touch up and Jonell with their company told us we had to find a dealer. However no dealer will order this small item and they will not sell or provide this to the company. No customer support at all."

"I purchased a brand new construction home less than a year ago. The contractor used Carolina Heartwood Cabinetry in our kitchen. My husband and I have experience in replacing/ installing cabinets and this is by far the worst product we have ever seen. The wood is cracked in places after less than a year and the cabinets don’t close half of the time because they are falling apart. DO NOT USE this company if you want quality cabinets. I don’t see an option to post pictures but feel free to message me for them!"

"So far we've received partial orders. We were informed the color our customers selected was being discontinued and some items would not be provided, but parts of those "unavailable" items were provided and many, many other parts that were supposed to be shipped were not. It has now been 2 weeks since we informed the company of this issue, we've followed up several times, and only heard back once two Fridays ago saying they were unaware they didn't ship what they were supposed to and would be working on it, and once a couple days ago when I followed up since it had been a week just to have someone else let me know that they were still working on it, but we haven't heard anything since then. We tried placing two more orders two weeks ago back on 7/31 and never heard anything from them about these until I was following up on the previous orders and I was told they were still checking quantities and pulling our orders and Then they would send us an order confirmation... For the record, their website says their unassembled cabinets can be delivered in days - but it's been a couple weeks now and we still don't know what's going on with our orders. I followed up again this morning since I had given them a couple days to get back to me again, but at this point it may be fair to say this company's quality of service and reliability are less than desirable to say the least. Of the pieces that actually were delivered with our last two kitchens, many pieces came scratched or broken or chipped and had to be fixed and refinished in our shop, which was what we were trying to avoid to begin with. If you're doing one small job and you just want something cheap, you may have better luck, but so far we've had a difficult time getting what we paid for or getting anyone to answer us about what they owe us or about our new orders... needless to say, not impressed thus far."