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Cascades Mountain Resort, Ascend Hotel Collection
201 Sugarloaf Road, Hendersonville, North Carolina, United States
About the Cascades Mountain Resort, Ascend Hotel Collection
Cascades Mountain Resort, Ascend Hotel Collection, is a charming lodging destination nestled in the picturesque town of Hendersonville, North Carolina. Located at 201 Sugarloaf Road, this resort offers guests a tranquil retreat in the heart of the Blue Ridge Mountains. With comfortable accommodations, breathtaking views, and top-notch amenities, Cascades Mountain Resort is the perfect choice for a relaxing getaway. Whether you're looking to explore the great outdoors or simply unwind in a serene setting, this hotel collection has everything you need for a memorable stay.
Photos of Cascades Mountain Resort, Ascend Hotel Collection
201 Sugarloaf Rd, Hendersonville, NC 28792, United States
Reviews of Cascades Mountain Resort, Ascend Hotel Collection
"I went here a while back with my family. We instantly fell in love with it. The pool was nice and heated, the hot tub worked, and the rooms were clean. This was about 2 years ago. Then, last year we went during the spring. It had drastically declined. No breakfast or hot tub, the room was dirty, we waited about 2 hours trying to get at least some of our money back and the front desk lady was tired, but was pretty nice at least. The lobby/lounge area was in pretty bad shape, and the couches there had cracks all over them. The ceilings had holes, there were a ton of stains on the carpet, and the bed sheets had hair inside and a whole decade’s worth of stains on them. I wish they would fix these issues but due to recent reviews it seems like it’s the opposite. I suggest if you are already at the hotel and are about to go inside that you should forget it and drive across the road to the incredibly nice Hampton Inn to try and see if you can get a room."
"Have stayed here several times throughout the year. They are drastically declining. 1. The wifi did not work 2. breakfast bar no longer existed 3.rat ran through a crowd of us while standing in front of the pool 4. no hot water in the room 5. An employee walked out during the shift stating that Debi mistreated him 6. Fire alarm went off and we were accused of setting off the fire alarm in front of all the other guests. Fire department stated it to be a faulty alarm but it felt as if we were being racially profiled. Debi, property manager was non apologetic and rude. Contacted customer service and I'm supposed to receive a refund in 21 days"
"Beware... no breakfast, wifi, fitness center or hot tub!! They claim pool is heated but the water is very very cold! We had to switch rooms because our first one was still dirty. The staff that I did interact with were friendly and it is a good location. This hotel has potential if they would put the work in and fix some issues."
"This was our second visit (the first was many years ago) & it has definitely declined. The hot tubs were all drained and out of service and the pool was not warm (there was a garden hose in it filling it with ice water while we were there). The fitness center was also out of service & the breakfast was no longer offered (they told me they discontinued it in Jan of 2023). WiFi also didn’t work. There was literally a sign at the front desk that said “these things are out of service: WiFi, hot tubs, breakfast & fitness center.” How complacent is that when those are the majority of your amenities? The heat didn’t work in our room - the thermostat was set to max AC & wouldn’t change. It was a 40 degree winter night & we had an infant with us so we went back to the front desk to ask about it. They said they knew it was that way, it couldn’t be fixed & gave us a new room, which meant we had to pack EVERYTHING back up and move to the new room. I asked if that room would have functioning heat & the staff said “oh, your original room is the only one here with no heat.” If they knew that, why’d they send our family there with an infant?! The pool was super dark & poorly lit at night (total safety hazard) and the pool deck was unlevel in one spot, causing me to trip twice. The water was too cold for any rational adult to get in, so it’s hard for parents to supervise their kids in the pool, especially in the dark. Also, we saw a mouse run across the ice cream parlour & go under the ice cream display case. Eek! Last, the upholstery on the chair in our room was completely shredded as if a t-Rex had gotten to it. This place has SO MUCH potential - the location is great, staff is friendly, price is great, the stone work & landscaping inside are beautiful, kids love the slide, etc., but the owners desperately need to put a little bit of effort into restoring the condition, restoring the amenities and making it enjoyable again."
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