Pleasure Pools & Spas
About the Business
Pleasure Pools & Spas is a trusted general contractor and store located at 1952 Briarwood Drive in Hickory, North Carolina. Our team specializes in designing, building, and maintaining beautiful pools and luxurious spas for residential and commercial properties. With years of experience and a commitment to customer satisfaction, we are dedicated to creating the perfect oasis for relaxation and enjoyment in your own backyard. Visit us today to explore our wide selection of products and services to turn your dream pool or spa into a reality.
Photos
Location & Phone number
1952 Briarwood Dr, Hickory, NC 28602, United States
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
Closed
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 1:00 PM
Sunday:
Closed
Reviews
"Excellent pool and spa store. Years of knowledge. They help educate you on what to do to keep your pool and/or spa clean and running efficiently"
"Pleasure Pools installed my "L" shap pool about two years ago. The Team was very knowledgeable and completed the install in a timely manner. With having a pool, service and maintenance is something you'll be faced with. In choosing Pleasure Pools they have the ability to handle any service needs. As for maintenance, you'll not find a better price around. I highly recommend them and encourage anyone looking to purchase a pool to give them a call."
"I have used Pleasure Pools ever since they started their business. I had them put in a new pool liner for my in ground pool in April 2018. After they put it in and I paid them for it, I got a call saying my pool liner was defective. The print was messed up on it. They said they would order another one and when it came in, they would put it in. At the end of October, when everyone has closed or is closing their pool, they came and put the new liner in. I put the chemicals in and winterized my pool. When I took the cover off in May, the liner at the deep end of the pool was all wrinkled and puckered. I called Bud, who is the owner and he came out and said that it was my fault. I have had a pool since 1988 and I know how to take care of the pool. Then a person from Latham pool liners came out and said they wouldn’t replace it but they would sell me another liner for $500. I told him that I didn’t want another Latham liner. Now, the liner has got so bad that it is bubbling up really bad on the walls of the pool. I am in the middle of replacing the liner but I will never use this company ever again. Their quality has hit rock bottom."
"We've tried all the other pool supply stores in town, and Pleasure Pools has been and continues to be, the very best pool supply company in town. The owners and staff are so nice, patient and accommodating...especially to new pool or spa owners."
"The house we bought was a Fix and Flip so we did not know the previous owners or what brand of above ground pool we had so Bud, the owner, came out to our house in a broken down Astro van (that should not even have been licensed to drive on public roads) to look and make sure that the correct liner was ordered. He also did not know what brand of pool it was and didn't bother to look at the liner bead he just said the liner he sells was going to be $569 and a ensured me it would fit. I picked up the liner and when i tried to install it the bead would not go all the way into the rail. ( see pictures) The owner also came out with his installer and when the installer tried to hang it, it kept falling down. I showed him the pictures online of the different liner styles and asked if he could order the correct one and he instantly got ANGRY and said if you know so much about pools why did you call me? and that he was not going to order another liner but that I could return it and that he would resell it. At first I thought okay well at least they're making things right but when I gave them the credit card for the return I was VERY surprised to learn that they were going to charge me $100 to ship it back to the manufacturer and 15% restocking fee. No where on any of the receipts was this information stated. Bud has been by far the most unpleasant business person we have met since we moved to the area and I definitely recommend shopping around and reading other business reviews and avoid this place at all cost!! My wife read other pool companies reviews and we went to Sunshine Pools. Tim, the store manager was extremely helpful; there were several people working in the store and it's always very busy when I drive by it which turned out to be a sign that they have great customer service. I should have gone there first."
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