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TradeMark Residential
811 Spring Forest Road, Raleigh, North Carolina, United States
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About the TradeMark Residential
TradeMark Residential is a real estate agency located at 811 Spring Forest Road in Raleigh, North Carolina. Our team is led by faith, driven by core values, and committed to providing exceptional service. We specialize in property management in various vibrant cities in the Southeastern U.S., including Raleigh, Durham, Wilmington, Savannah, Atlanta, and Charleston.
Our expertise extends beyond traditional property management, as we are dedicated to paying it forward and embodying a culture of excellence. Whether you are a property owner or a tenant, we strive to provide top-notch service and create a positive experience for all involved. Learn more about our services and ethos at TradeMark Residential.
Photos of TradeMark Residential
811 Spring Forest Rd Suite 1000, Raleigh, NC 27609, United States
Opening hours of TradeMark Residential
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 13:00
Saturday:
Day off
Sunday:
Day off
Reviews of TradeMark Residential
"If I could give 0 stars, I would. Steer clear of this company. I've only dealt with them since the beginning of April and every step of the way has been absolutely horrible. I've had several rude conversations with many of the employees. I was paying for an affordable duplex and when this company stepped in, they decided to raise rent to almost double. I have coworkers who can no longer afford to live in their homes and this company harrasess them while they try and search for a new place. Also, if you are confused and had a long, long day at work and try to get some information from one of them, they will make you feel like you are stupid and try to teach you first grade math instead of being a decent human being. I can understand transitions with new management can be difficult but this company is not humble or apologetic in any way. Update: 1/17/24 The "property manager" Todd Carroll consistently is rude and never answers texts, calls or emails. I sent an email back in October and here it is January and no response. Also, he hung up on my partner when he called to ask an important question. He tells people they can't smoke in their homes and expects us to do their job and make sure we watch out for suspicious activity near the garage cans. I absolutely cannot wait until the lease is up. They raised rent so high and did no renovations to justify the price they increased to."
"Slum lords! Mold infested apartments! They never fixed the problem so I left!! They knew about the problem for months then right before they moved me into a different unit my apartment. The leasing agent I was dealing with left the company and the new person didn’t not know anything about my issue!! I was the only person paying over 1300 for a small as two bedroom!! They told me to pay my rent or move after 9 months of trying to get my issue fix! I asked would they lower the rent, give me any type of compensation for the inconvenience they said no the rent was still going to be the same price and no compensation for having to move! Please stay away!!!!"
"RUN. This company is absolutely TRASH. Do not rent with this company, at all, ever. Especially if your manager is Debra, Reggie, or Patti. 0/10 would not recommend. Horrible management, piss poor ability to maintain home. Lived in a property for 3.5 years (stayed because moving wasn't an option) and had to badger them daily to get ANY repairs done. I am posting now because I'm finally no longer worried about them trying to vindictively boot me from my lease. Repeated holes in the roof? 5 months to fix. A/C broken in the dead of summer? 10 days to fix. Heat broken in the dead of winter? a week to fix Rats got in via the holes in the roof? literally never fixed. Rotting floors harboring an ant colony? 6 months and still no repair Water under the house because a sump pump went out? two weeks to repair, and they refused to remediate the mold under the house that followed. I could write a book on instances where they absolutely failed to manage the property in a way that considered me and my roommate as tenants. Consistently sent strange men to the house for repairs with zero notice-- extremely scary for a woman at home alone. Their behavior treated us as subhuman and proved that they were only out for the money, not to take care of the property or the tenants. The final straws were: 3+ months of negligence regarding black mold due to failure to install bathroom fans the rent was raised by 100% in the three years we were there. Started at 1275 and the new offer for 2024 is 2200. Absolutely predatory behavior. Again. RUN."
"I live in Clayton in a two bedroom townhome that TradeMark Residential recently started managing. Originally I thought we would have to move. Which put a lot pressure and stress on my family. But after speaking with Todd Carroll and expressing my concerns. He didn’t hesitate to help. Not only did he address my concerns.Todd was able to offer my family and I the option to stay on the property in an upgraded unit which the townhomes desperately needed. He was tentative to my calls and text through the process. He was upfront and honest about any delays or changes. Which made the transition smooth. Sometimes it just takes a conversation. One I’m glad was had. Thanks Todd for taking the time to hear out my family and Our needs. It’s been a pleasure working with you and your team, assuring my family and I didn’t have to stress over finding a home."
"I didn’t want to write a review while living in my apartment complex but after trying to reach out to both Todd Carroll and Marina Cashion via text and email it doesn’t seem like anyone has any interest in responding to me. I have overall had a great experience living in the unit that I’m renting out. It’s in a relatively quiet area and up until maybe a month or two ago Todd was extremely active in responding to any concerns or questions I had. My washer and dryer has not worked since I moved in back in May. I have had at least 2 electricians come into my place and nothing has yet to be resolved. I tried reaching out to see if there were any updates and no one has responded to me and it’s been a little over a week since my last outreach. Marina was kind enough to take 200 dollars off of my rent last month for the inconvenience of the washer and dryer never functioning since living here. Recently I had an incident where neighbors were deliberately parking in my assigned spots and with Todd or Marina not responding to me I had to approach the neighbor which escalated to me having to call the police. I emailed them both about my concerns of my two main issues here and no one has responded. If I were to put my emotions into it I would believe a great deal that they have me blocked or something because another neighbor advised me that they were in communication with Todd during the same week I reached out to him. My child and I overall love living here but it seems as though maybe they don’t want us living here. I don’t know when the switch was made but throughout the process of looking at this unit and up until a month or so ago things were good… not so much now. Washer and Dryer still doesn’t work and I’m still spending extra money, time and energy going to the laundromat."
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