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MAA Gateway
735 West 5th Street, Charlotte, North Carolina, United States
About the MAA Gateway
MAA Gateway is a reputable real estate agency located at 735 West 5th Street in Charlotte, North Carolina, United States. With a team of experienced professionals, MAA Gateway offers top-notch services to help clients buy, sell, or rent properties in the area. Whether you are looking for a new home, an investment property, or a rental unit, MAA Gateway is dedicated to providing excellent customer service and helping you achieve your real estate goals. Contact MAA Gateway today to learn more about their services and how they can assist you with all your real estate needs.
Photos of MAA Gateway
735 W 5th St, Charlotte, NC 28202, United States
Opening hours of MAA Gateway
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of MAA Gateway
"I am a current resident at MAA Gateway and I have to say the staff is very helpful, and my maintenance requests ALWAYS get completed in a timely manner with proper communication. They truly give no problems and are quick to help, which I know not every community has the best maintenance, so that is something I truly love about MAA Gateway. The only reason I am giving 4 stars instead of 5 is because while I think that it’s great that they renovated the office, clubhouse, pool & gym, I would really love to see the inside of the actual buildings get cleaned up, as 9/10 times I get into the elevator or stairwell there is either a puddle of dog pee or poop. Would be nice if our hallways could match the luxury feel of the amenities. Feels like a psych ward when I walk through. Other than that this really is a great place to live with great staff."
"STAY AWAY! Management won't respond to your emails even though you've been emailing them for a week...same with maintenance. I had mold on my walls for THREE WEEKS, and my ceiling was leaking before they decided to address my concerns. NO HEAT during the winter and a tornado and NO AC during the heat wave of 90+ degrees. Mind you, three days before my move from NY to Charlotte, they decided to not just switch units, but switch buildings on me. When I finally did move in, there was trash everywhere, scuffs all over the floors and walls, and glass on my floor - dangerous for not only me, but my dog as well. Trying to break my lease to get the hell away from this apartment complex. As a former TV News reporter, I know several housing codes are being violated, yet getting a response to dissolve my lease (rightfully so) is going unanswered. Pictures say a thousand words right? Well, take a look at my pics...enough said. Save yourself the headache and stress by not living here."
"Apartments are poorly maintained. All hallways dirty and management isn’t the biggest help. The parking gates are always broken open and the amenities always closed. Never any parking and have to find street parking most nights. I have lived there for 4 years due to location and these were constant. I never missed a payment and just needed a roof over my head. when I had life changes needing to move I was told that I would have to pay 4 months of rent and even after speaking to multiple managers was met with no assistance or sympathy. location is the only saving grace and only reason any of my neighbors have stayed. Overall bad experience"
"Kenna was the best. Even with it being her first tour she was still very knowledgeable about the area. She took time out to actually connect with me and see what space would be the best fit for my needs. Her taking that time out really made the experience standout. I love the location it’s definitely a walkers Paradise. The complex itself was very clean. The staff was very friendly and welcoming."
"I would be happy to provide more context and help other future tenant from making potentially the worst decision of their life. Lets start with the staff. They are extremely rude and uncooperative. They have such a high turnover I'm greeted with a new face every time I visit the office. Today I called to check about a service request and someone in the office actually hung up on me. Nobody is held accountable for anything. Next, lets talk about maintenance. I'll just give the most recent situation. Dishwasher wasn't working. First time someone came they said "get jet dry". Ok, that didn't work. 3 weeks later they come back and say "ok I fixed it let me know if there are any issues". Ok, still didnt work, so the next day I did another work order. This went on for a while and nothing happened so I would go to the office. About 7 visits to the office in total. In the end I finally got a new dishwasher.... but they removed the bottom rack and replaced it with one that didn't fit and no holder for the utensils. This issues in ongoing for 2 months. Every time they apologize, but nothing happens. Mind you this is one of many issues I have had with maintenance and their response time. Lastly the building itself. This location is absolutely fantastic if you like your hallways smelling like garbage or the occasional vomit marinating in the elevators over the weekend. There are a fair amount of homeless people in the area. That is why sometimes you will see MAA is nice enough to let them defecate outside the building. I'll share a photo of the last item. I hope this helped MAA staff better understand the reason for my 1 star rating. Please feel free to reach out to me if you have any more questions. Update the second video was taken Sunday morning 10/8 which shows a pillow, blanket and puke all over the front step of the office. This type of thing is very common for this location."
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