Stonewood Insurance Co
6131 Falls of Neuse Road, Raleigh, North Carolina, United States
About the Stonewood Insurance Co
Stonewood Insurance Co is a reputable insurance agency located at 6131 Falls of Neuse Road in Raleigh, North Carolina. With a strong focus on providing personalized insurance solutions to meet the unique needs of their clients, Stonewood Insurance Co offers a wide range of insurance products including auto, home, life, and business insurance. Their team of experienced agents are dedicated to providing exceptional customer service and helping clients find the best coverage options at competitive rates. Whether you are looking to protect your assets, family, or business, Stonewood Insurance Co is committed to helping you find the right insurance solutions to give you peace of mind.
6131 Falls of Neuse Rd #106, Raleigh, NC 27609, United States
Reviews of Stonewood Insurance Co
"I was in an accident taking my kids to school, I was not at fault. I called them within an hour of the accident and was told someone would get back to me. I called back at the end of the day and spoke with the lady handling my claim just to make sure she had everything she needed from me. She said she did and she would get back in touch with me. 2 days went by, past their legal time limit to respond. My car had been towed and was racking up storage fees. I called her again and she told me I was responsible for those fees (which was a lie). I didn't know that at the time (very 1st accident) so I told her had she informed me of that from the get go I would have moved it to the mechanic asap. She was exceptionally rude. After I talked to the tow truck company they explained that the insurance should cover their fees, they had never heard of them not. Just to get it out I paid the $700 and called the claim person back. I told her what happened and I wanted a supervisor. The supervisor didn't call for 2 days. She was incredibly rude and I caught her lying and had to call her out on it (I'd have to check my records for exactly what it was). I ended up having to send a certified letter to the company to request reimbursement for my towing fees. I received a response from some guy who didn't even read the letter properly, giving inappropriate responses. He was also rude. I did end up getting the check for the towing and they paid my mechanic directly for the repairs as I wasn't going to deal with them anymore. Someone else I know was told they cannot cancel their policy over the phone, they have to show up in person or fax in a written request. It also is going to take 2 weeks to cancel the policy because apparently faxes are delivered via pony express. They're going to charge them and then pay them back whatever is left by that time. Cancel if you have them or avoid them from the get go. I don't know how these people sleep at night, probably on pillows of money soaked in tears of the innocent."
"Stonewood Insurance Company/Bluefire Insurance Has the worst customer service I have ever experienced. I cancelled my service with them because of the horrible reviews I saw after a friend recommended I research them. I received the cancellation letter stating that I MAY have a balance due and to please contact them immediately (there was no amount due stated in the letter which I thought was odd). I called to inquire about why I owe them if I should actually have money credited back since I canceled before the day the policy ends. A woman answered the call and was so rude, stated I am no longer a customer to be asking questions and that I need to pay them the $5.83 that I owe. She sent me to the automated system which then told me I can't pay because my policy is no longer active. I called again and same lady answered, she said I had to pay a $5 fee for her taking my payment since I didn't want to use their automated system. I eplained that I did try but it wasn't possible and then I asked why do I have to pay an extra $5? She got mad and said she want going to deal with me and transferred me again. Obviously I can't pay because I'm no longer an active customer. AVOID this Insurance at all costs."
"Literally the worst insurance company ever. I wrecked my car January 2nd and was not at fault for the accident. They still have not paid off my car. My credit is COMPLETELY RUINED. They have been extremely slow in attempting to pay off my car. And honestly I think it’s because I’m a 24 year old girl they are refusing to take me seriously. Never ever go through this company. Not really sure how they sleep at night ruining people’s credit like this."
"Does not pay claims done by their insured They need more proof Do not use as they are crooks refusing to do the right thing instead they prefer to give you the run around if their insured is involved. They even make you feel like there is a possibility in getting things repaired by giving you a claim number"
"My Adjuster was very Nice and Patient person. She knew what to do and handle it very professionally. We negotiated a price and agreed on a fair price that we both liked. We talk directly on the phone and communicated through email. This has been the easiest part of my claim so far."
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