Casper - SouthPark Mall

"I visited the Casper store this morning with the intention of purchasing a down pillow, but I must say that I left feeling quite disappointed with my shopping experience. Upon entering the store, I noticed that the staff did not seem welcoming at all. There was no greeting or acknowledgement, and they didn't even bother to stand up as I approached. This lack of attentiveness made me feel unwelcome and set a negative tone for the rest of my visit. When I inquired about the down pillow I was interested in, the staff member simply placed a pillow cover on top of it without actually putting it on the pillow. This seemed quite lazy and unprofessional, as I expected a better presentation and assistance with the product. I also expressed interest in a mattress, but the staff member seemed uncomfortable and was unwilling to properly show it to us. This made it difficult for me to make an informed decision and put me off from making a purchase. Overall, I was very disappointed with my shopping experience at the Casper store. The unwelcoming atmosphere, lack of professionalism, and reluctance to assist with product inquiries left me feeling unsatisfied. I hope the store management takes this feedback into account and works on improving customer service for future shoppers"

"Today we visited Casper Southpark to look for a new mattress. The folks there were very knowledgeable and listed to our needs before recommending a product. We ended up bundling a few items and receiving a very good deal. Would highly recommend working with Devin. He is dedicated to the product and customer service."

"Great Customer Svc... Mary Katherine was a delight! Very knowledgeable. I will have my lovely Casper mattress before Thanksgiving and I am so excited! Also, thanks for the $300 military discount!!! Casper puts their money where their mouth is when it comes to the empty "thank you for your service" rhetoric people say."

"I can’t say enough nice things about the staff at this location. They all went above and beyond to make my shopping experience fun and informative. Shout out to Todd, he was so nice and had great attitude. I love that this store is here, I really wanted to try the Casper out before I purchased it. They have little private rooms to lay on the mattresses and at no point did I feel rushed. Now for the mattress- I purchased a king size Casper original. I’ve been sleeping on it for a week now. I haven’t slept this good in a long time. I’m a side sleeper mostly and this mattress is perfect. Highly recommend checking out the store! Now I just need to get my dogs some new Casper beds!"