Scarlett Properties

"Kyle and his team were top-notch professionals from listing through closing with my home. I had lived in my home for over 20 years, and it was filled with so many memories. I needed a real estate professional who understands what it means to sell homes, not just houses, and Kyle absolutely fit that bill!"

"Some of these negative reviews shock me, i've been an owner of properties for over 20 years which was first Miller Associates and since about 5 years now managed by Scarlett Properties. They have pre permission to fix anything needed up to a certain amount of money and I see this always done in a very timely manner. Anything over that amount is sent for my approval and that is also always sent very fast, and i always approve and Scarlett expedites repairs. Perhaps some of the negative reviews for lack of response fail to realize how busy the heat and air guys are during the peak times. As for me, I'm a very satisfied owner and customer of Scarlett properties, and I find them to be caring and completely ran in a professional way!"

"This one-star review is from a tenant standpoint, who had to cancel our lease early. Our frustrations are 1) poor/slow/vague communication on important topics that resulted in us having to escalate, 2) what I assume was a clerical mistake that double-charged our last month's rent, and 3) a misquote for a substantial deduction from our deposit, which took several weeks to sort out. To get *any* responses from the Scarlett team, we had to send several follow up messages, sometimes copied from one platform to the other to emphasize the fact that we did not get responses. The responses that we did receive were then vague, unclear, and dismissive of our frustrations. To get any *prompt* and *clear* responses on what happened, we had to get extremely stern, threaten legal action, and copy the owner of the company. On these emails, we receive no accountability of mistakes made by the property management team, a response implying that we're just mad that we lost money from our deposit, and unbelievably, a complaint *from Scarlett* that communicating with customers is hard, and deposit discussions are not profitable for Scarlett. I'm more than certain that landlord phone calls are picked up immediately/their messages are responded to immediately. I've read several other reviews that for landlords, Scarlett seems to get results that are positive. I however cannot recommend working with them as a tenant as our lease closing process was a massive headache and waste of time, when it could have been as simple as one single phone call, being a human, listening to our concerns, not being dismissive, and just clearly setting expectations for the process. Once. It's not that hard. Pay an intern or a junior customer service rep / junior property assistant to handle that if your property managers are too underwater. After several back-and-forth emails that had the company's owner copied, our double-charged rent is being paid back and the poorly communicated additional charges to the deposit were paid on our side. Note for potential tenants: Don't even bother trying to call Scarlett. Ever. You won't get a call back. EDIT in response to owner: By "very pleased" with your services as you said, we tolerated the fact that we were not called under any situation where we ever called and handled all communication through digital means. I didn't mention this before because I didn't want to lambast Scarlett further, but multiple attempts for us to work with the landlord to get a fence put up for safety were denied. The dogs behind our house bite - they bit my dog and my father - each time we had to pay for rabies tests. A landlord/rental company is responsible for the safety of the dwelling, so I was within my rights to fuss at your team then, but I didn't. There was also an attempt made to raise our rate something in the ballpark of 10% after one single year of renting when we caused zero problems whatsoever. As I mentioned before - one single phone call that clearly set expectations is all that it would have taken to not have an upset customer. If my wife and I knew what to expect through the closing process and were communicated with promptly, I never would have had to be stern and indicate that I was upset. Deflect responsibility all you want, but your team communicated minimally and poorly."

"My experience with Scarlett from a tenant perspective has been less than desirable. I was charged a late fee for a balance due that was not made available to me to pay at the time of paying rent. I received zero notice that additional charges had posted, only received a notice once the late fee was assessed. We have had an open maintenance request since November 2022. The HVAC unit produces a loud clicking noise all day/night long in the primary bedroom when the heat is on in the winter. Not fun to sleep through. Deemed "a high cost repair" by Scarlett, they continuously delayed repairs and to date nothing has been done. Its clear that they value short term revenue over their reputation and satisfaction of their tenants."

"I have been living in a rental property managed by Scarlett for a little over 6 months now. The house has been great except that our refrigerator and freezer has completely stopped working for the second time now. The first time the problem took around 2 weeks to be resolved. This time it has been over 3 weeks. I have called their maintenance line and left a message 3 times over the last week and cannot get a call back with an update on when it will be fixed. We are having to eat out for nearly every meal which is getting extremely expensive. I cannot believe how unresponsive the company is being about a request for an essential appliance."