Sleep Number,

2272 East Franklin Boulevard, Gastonia, NC 28054

"Robert was extremely friendly, knowledgeable about the products, and was able to suggest which opinions might suit us best. We came in on a day where it was very busy. He was the only person working but we observed that he gave each customer outstanding service and attention! He did so in such a nice, relaxed way that we didn’t mind waiting while he was helping others. The store was clean and we found the signage helpful! We had a great experience and cannot wait for the delivery of our new bed."

"I bought a Queen #8 bed with the adjustable pedestal. Underneath my bed has the box that blows air into the mattress . Not once but twice this box fell from under the bed to the floor. Sleep numbers repair team was sent to my home both times. Their repair team shows up around 7:45am both times...I had nicely ask for afternoon appointments only. Once they arrived they began asking me for tools. I ask did You not bring tools to work with no they replied , they didnt even have the necessary part to repair my bed. I load them my screw driver which they kept and they ask for a straw, they cut the straw to make a little make shift washer, well of course that didn't last long because they had to come back the second time because the air box fell again. Warning Sleep Number will sell You a bed, but I caution you deeply anout their repair team. It is so Unprofessional! If I had the opportunity I would go somewhere else to purchase..way to expensive for such cheesy maintenance service..."

"I wish it were an option to give no stars. My husband and I walked into the store to view a mattress in person because we wanted to purchase it and support the store in the area. A bad idea should have gone to the Charlotte location. It was one woman working alone. She was at the desk with an elderly couple helping them. It does not take much to say hello and recognize the people that enter through the door. We even walked to the back of the store to view additional mattresses to ensure she saw us still nothing; at that moment, we understood she did not want to do business with us. Thank you for helping us make a decision. I refuse to purchase an almost $8,000 mattress with an employee that does not speak. Don't worry, I won't step back into your store, and your mission was accomplished. A simple suggestion is to coach your employee to greet everyone."

"We've had our bed about 2 years and love it. We recently purchased pillows. Great deal. We have 100 days to like, exchange or refund if we have any discomfort or just want to try another style. That's a great deal.."

"Sherri was incredibly knowledgeable about how Sleep Number could address issues preventing us from getting a restful night's sleep. There were various styles of beds to try/experience and compare. Sales reps worked as a team to answer all our questions before purchasing. Great experience and bed is to arrive in under 2 weeks!"