Sleep Number

"CUSTOMER SERVICE ABSOLUTELY SUCKS! Biggest scam I’ve ever been apart of. No one takes accountability, no one cares they just blame it on the other. To many moving parts and people to deal with it’s either the base company blaming sleep number or vice versa. For spending $7000 on something you would think you could get a customer care center who cares and wants to help and at least pretend that you matter seeing as how again the bed is $7000. Hasn’t worked since j bought it been a big headache. They give you promise after promise with nothing ever happening until after your warranty is up. Of course they want to send a tech out then and have it fixed because they don’t pay you do. Can’t believe I ever got sucked into this. Can’t get my bed to communicate with the phones was promised a remote that would help and now that I waited for them to be in stock or battled calling them because they aren’t open when normal people sleep so their issues get pushed off until the next day. What happens to the people who work longer than the hours your open? Oh wait, I can tell you. You don’t matter to them. Avoid avoid avoid"

"I could not find a good place for me. My “sleep IQ” is deplorable. Understand that I do have RA & lots of hip (from surgery) & shoulder pain. Not the mattress for me. Also, BUYER BEWARE! If you return it, you have to keep the $1800 base, which is twice as much as at other store. Keep looking!"

"Ethan was a pleasure to work with. No high pressure sales.He listened to our special needs, measured everything in the store to help us configure the right height for a wheelchair user and patiently answered all of our questions. Can’t wait to sleep in our new bed!"

"Robin was my salesperson. She was courteous, very knowledgeable about the Sleep Number products and worked to get our delivery scheduled on our timeframe. I would definitely recommend Robin and the Wilmington store to anyone looking for a new bed!"

"Kudos to Robin at the Sleep Number store in Mayfaire! She was extremely helpful in answering our questions about the variety and options on display and in helping us both to understand the mechanics of the beds. Her conviction in the product certainly helped my husband and I make the decision to purchase. Thank you again. I can highly recommend the store."