The UPS Store,

3650 Rogers Road, Wake Forest, NC 27587

"I accidentally purchased a Priority USPS shipping label today to sell a handheld digital camera on eBay and I didn’t realize it needed to be shipped Ground. I decided to go to UPS to purchase a Ground shipping label. The employee told me he would not ship my camera unless I could tell him the exact size of the battery, even though I was already willing to pay for the Ground shipping, which covers virtually all reasonable battery sizes. The employee was rude and made zero attempt to understand what I was selling."

"I've always had a really good experience here doing returns. Prompt and efficient. Only time I've ever had an issue was during COVID and they were kind of rude but they were just enforcing corporate policy."

"Poor customer service. I drove 30 mins to make an Amazon return and after standing outside 10 mins I decided that I had enough of the 30° weather (with wind chill it’s closer to 20°) and attempted to go inside and wait. A gentleman came and told about 20 of us that we needed to go back outside to wait. Went to the UPS store at Falls of Neuse and had much better customer service."

"They were so super helpful! I had two bulky returns and put them off because I knew it would be a hassle. They made it seamless and quick! Very kind, compassionate, and professional!"

"I’ve used different UPS Stores maybe four times over the years, and every experience has not been positive. This one was no different. I was trying to return some Spectrum accountable equipment; two Cisco tuner boxes and two Cisco cable cards. For those who don’t know, Spectrum has an agreement with UPS Stores to accept equipment returns. The two tuner boxes are owned by Spectrum, but I don’t pay extra on my cable bill for those. But I do pay an extra $10 a month, each, for the cable cards on my Spectrum bill. This UPS Store accepted the tuner boxes, scanned them, and provided a receipt. But the person with whom I was dealing simply dismissed the cable cards and stated he considered them to be peripheral items such as a power cord or a piece of coax cable that aren’t tracked. He simply threw the cards, loose into the shipping box with everything else without recording any identifying marks. He also refused to provide a receipt for them. I’m guessing he had never seen a cable card before. (They are what allows TiVo DVRs to work with cable TV networks.) Since I’m responsible for them, I took them back, and I had to find a Spectrum store so I could return them and get a receipt. The UPS Store was busy because of the Christmas season, but no customer deserves to be told by a UPS Store clerk that accountable Spectrum items aren’t accountable when the customer well knows how much he is being charged a month by Spectrum to have possession of them. Know your job."