The UPS Store

"In and out with return of Spectrum equipment. They provide the packaging and pack it - all I had to do was bring it in. So much better than visiting a Spectrum store - life is too short for that. Thank you 9th St UPS store!"

"Store makes up its own rules and charges a $5 hold fee for each package, no matter how small, even though the company shipping it to you says Free UPS store pickup. When you call to complain, you are interrupted, not given a chance to explain what happened, and are told that the store is a franchisee and makes its own rules. What is stopping them from charging $25 per package? What if a $15 order was supposed to be free UPS store pickup but shipped in three separate boxes and now you pay $15 just for your package to enjoy the luxury of a sitting on a shelf for an hour? Some UPS stores actually charge you $5.00 per day and never call you to notify you that your package is there, let alone accumulating charges. Before you ship to a UPS store for free UPS pickup, call that store to see if they charge a package hold fee. Better yet, just stop using UPS stores. If they are allowed to make up rules like this and get away with it, just pay extra to have it shipped to you. **Update** Please read the pathetic response from the owner, claiming to aim to provide top notch experience that exceeds expectations. What a joke. Top-notch? You didn't even notify me that my package was there, you charged a fee without disclosing it anywhere on your website, and you did nothing to resolve the matter. People need to stop using UPS Stores. They do what they want, charge what they want, and are not held accountable for it because they are independently owned and operated."

"I greatly appreciate the help that Krystal gave me in locating which address my package was delivered to. Her investigation took about 45 minutes, with the store closing at the beginning of my phone call. Not only did she find the package's location, but she also drove to the site, retrieved the package, and delivered it to the correct address! Without Krystal's help, I would not have been able to find the package, since the address it was delivered to was not shown on my UPS tracking page. Krystal found its location through the phone calls and investigation she carried out. The whole process took about one hour, and most of it was after her shift had ended and the store had closed. I'm deeply grateful to Krystal for her thoughtfulness in taking responsibility for solving my dilemma!"

"I called this evening to inquire about a package I had sent off for amazon return. I was not quite understanding and the employee was short and rude when offering me an explanation. She proceeded to hang up the phone before I could ask anything else. I called back and asked her if there was an issue that needed to be reconciled because I was not understanding why I was hung up on to which, she hung up again. I suggest your employees learn effective communication because luckily I opted not to come into the store myself since the phone lines seem to be tangled or, I would hope you all are not in the best area of connection. I remember her name and would be glad to converse with you all about it. Thank you."

"I can’t even express how helpful Krystal and her team were!! I had multiple documents that needed to be notarized, another client was trying to get a document translated, the store was packed (fortunately all clients were waiting respectfully) but the team handled all the documents, people, packages, etc with ease and a smile on their faces! I was with my ex working on separation papers and cried a few times but the positive energy in the store brought me back. I even joked with Krystal that I want to come sit on her couch wrapped in a blanket and listen to her stories! The point is: -the store was well maintained -staff was friendly and efficient -even with a long line they kept people moving -those of us with additional issues were handled with grace and care Will definitely return for all my notarizing and mailing needs!"