The UPS Store

"I had the pleasure of getting assistance from Brad. He is amazing!!! He was very patient, helpful and very resourceful. His customer service is definitely a 10!"

"Both Donna and Austin at the Carrboro UPS, were patient with me when I had a lot of scanning to do. They gave me their time & compassion to submit documents to report my identity theft. It is folks like this that give me some hope again in the goodness of people."

"Hit or miss, depending on who is working. I realize it is difficult to find good customer-service oriented employees for this kind of work. The ones who have most recently been hired here are slow (but kind ;) or hasty with a condescending attitude (Like, "I am only working here until I get a better job and I am going to tell you all about it...") The male employees were really great-- I have not seen them in a while. The ladies are not great.. Also, re: services, recently, there has been a sign most days indicating there is no notary service. Printing seems very expensive and the process cumbersome. The store also seems to have fairly regular issues-- they've been closed a handful of times on a weekend morning or later in the afternoon/evening when they should have been open. Paper sign on the door reading, no one to cover the shift. Theyve had internet issues, gate issues, other issues that a customer can't fault them for... and yet their service and announcements during those times have been very poor. I come here because there's always a chance you get someone who does their job well. I come here, because Amazon + COVID times has made shipping and indispensable service. And perhaps because of that, they're always busy despite having such shoddy service. More and more, I go to the location on Elliott Rd in Chapel Hill even though it is 15m out of my way because the people there do their jobs without complaint."

"Love this location and how friendly and welcoming it is. I wish I could give 10 stars for Angela, who always warmly greets me and is very helpful and efficient. There are other UPS Stores close by, but this one is by far the best! Thanks for providing the best customer service!!!!"