The UPS Store

"I am highly disappointed in this store. I have NEVER been required to package returns from Amazon….perhaps this is something new…but they were unwilling to package my return this time and said I had to fit it into the original packaging!!! Luckily I was able to do that! What is the point of even using the UPS store!? You can package it yourself and drop it off at various ups access points such as CVS. I am guessing the UPS store ownership has changed because I have never had a problem EVER in the past. If I was the owner and IF the policy has indeed changed from Amazon then I would have my staff advise people and OFFER to assist in packaging the item anyway!!! You have utterly and completely lost my business!"

"Cruddy location a year later… they dollar you to death and the overweight white woman scoffs at people when making transactions. Hope you enjoy this review Try to avoid at ALL costs. The ups guy didn’t leave a small package and unfortunately this was the access point. I called to ask the older woman what was the earliest I could pick up the package. She spoke to me as if I was in first grade. I called the next day because it was stating the package was ready 6 hours earlier than what the older lady said. I got a younger lady and she said nothing about 2/3 pieces of first class mail or a tracking number. The package was a gift for Easter. So I had to go through a bunch of crud for an Easter egg gift. I said didn’t I call up here earlier and talk to you. She said no and I said there’s only two of you working. No response. Absolutely terrible and I promise this isn’t the first time I’ve had a problem out of this store. Horrible customer service and to deny I spoke to you because you didn’t properly inform someone…. Childish."

"Sent out the package to return to spectrum. However it was shipped back to me. The package looks like they played basketball with it. Both ends of the package are open and middle crushed. I can't believe the way this played out. Was not delivered and completely damaged now. I think maybe you need to retrain your employees"

"All my UPS packages get delivered here for some reason that they don’t know. They make it very apparent that they can’t help with any issues because they are a independent store so it’s odd that my packages always end up here."