Cottonwood Properties
100 West State Street, Black Mountain, North Carolina, United States
About the Cottonwood Properties
Cottonwood Properties is a reputable real estate agency located at 100 West State Street in the charming town of Black Mountain, North Carolina. Specializing in buying, selling, and renting properties, our experienced team of agents is dedicated to helping clients find their perfect home or investment opportunity. Whether you are looking for a cozy mountain retreat, a spacious family home, or a commercial property, Cottonwood Properties is here to assist you every step of the way. Contact us today to start your real estate journey in the beautiful surroundings of Black Mountain.
Photos of Cottonwood Properties
100 W State St #1, Black Mountain, NC 28711, United States
Opening hours of Cottonwood Properties
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Cottonwood Properties
"We rented one of the properties that Cottonwood manages, and while the Cabin itself was beautiful, we were very disappointed with the lack of communication we had when we reached out for several issues we had during our stay and the lack of customer service we received. 1. Gate Issues: I received an e-mail prior to our check in with instructions for the Gate Code. The first of us to arrive didn't even have to use it because the gate was open. Our first issue was Friday afternoon- we could not get the gate code to work. I reached out via VRBO messaging and no one ever responded- they followed another vehicle through the gate. Saturday night we got back in the rain, again had issues with the gate code. Called and Texted the Emergency Contact number 8 times in 30 minutes, before some of the girls crawled under the gate and figured out a way to trigger it open. I never received a response until we got back to the cabin and I contacted VRBO directly who was able to reach them and an hour later I get a call back. Once they explained to me how the gate worked, it made perfect sense- it could have been avoided if someone has responded to me when I originally reached out Friday or answered at least one of the phone calls I placed. 2. Dirty Sheets- In the master bedroom there was a bloody band aid stuck to the underside of the comforter, and gross stains that looked like blood/ boogers on the sheets. I sent pictures and stated you should let your cleaners know- 2 hours later received a sorry and we will let them know. Photos attached. Following our trip I reached out to outline the lack of communication/ cleanliness and was told that we would receive a refund for the dirty band-aid (no regard for the nasty sheets). The refund we received? $50. The cleaning fee we were charged? Closer to $300."
"I was severely disappointed in the property management of where we stayed, the Gateway Getaway. The sheets were not cleaned prior to our arrival. There was a bloody bandage on the comforter, stains all over the sheets, and some sort of bodily gunk, possibly boogers? That was our best guess. When confronted, they denied that the sheets weren't washed. On top of finding all of those goodies, there were never clear instructions provided for the gate. The fact there was a gate is mentioned, but the physical place of the gate opener wasn't stated clearly. Since that was the case, we had issues getting into the property. We tried contacting the management company multiple ways - phone calls and email messages across multiple days with no response until we contacted VRBO. It's also falsely advertised as 35 minutes from Asheville, expect a 45 minute drive. Not only was the cleanliness questionable, but the management was horrific. If I could give negative stars I would."
"Some girlfriends and I recently rented out one of the houses that Cottonwood Properties manages. We were shockingly disappointed. The biggest issue was communication. The gate to get into the community where the house was located did not work and we were stuck trying to get back to our property. We called the management company and the emergency line over and over again and did not get a call back until an hour later, conveniently after we contacted VRBO. We were only able to get into the gate because we opened the control box and manually opened the gate (a firefighter husband of the group was able to walk us through that). There was also dirty sheets with a used bandaid found in one of the rooms. The wifi didn't work. We had to reset that ourselves, due to lack of communication. The TV remote also did not work. And lastly, the toilet paper was thinner than what you'd find at Disney. Such a disappointing experience."
"Jessica and the team at Cottonwood Properties was so great to work with! From finding us the perfect piece of land we were hoping for, to helping us in the buying process every step of the way, it was seamless and a wonderful experience. Especially since we live out of state! We will definitely be working with them again!"
"Jessica was the absolute best to work with! She made the entire process so easy for being a first time buying. She always kept us informed in what she was doing and was always sure to keep us in the loop with the seller! totally recommend!"
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