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La-Z-Boy Distribution Center
729 Paragon Way, Rock Hill, South Carolina, United States
About the La-Z-Boy Distribution Center
The La-Z-Boy Distribution Center is a renowned furniture and home goods store located at 729 Paragon Way in Rock Hill, South Carolina, United States. Offering a wide selection of comfortable and stylish furniture pieces, this store is the perfect destination for those looking to furnish their home with high-quality products. With a reputation for exceptional customer service and a vast inventory of La-Z-Boy products, this distribution center is a must-visit for anyone in the market for new furniture.
Photos of La-Z-Boy Distribution Center
729 Paragon Way, Rock Hill, SC 29730, United States
Opening hours of La-Z-Boy Distribution Center
Monday:
09:00 - 16:30
Tuesday:
09:00 - 16:30
Wednesday:
09:00 - 16:30
Thursday:
09:00 - 16:30
Friday:
09:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of La-Z-Boy Distribution Center
"I never have a good experience delivering to this place delivery guy in shipping and receiving is always mad and angry he looks so unhappy all the time he never speaks never addresses you I'm not sure why he's always angry but I find myself still trying to speak with him but he never speaks"
"It was difficult for me to find! I called once I got off I77 and traveled to far past the street I was to turn onto , the I spoke with hung up on me before answering question as if I was in the right area all they said was it's a big blue and white building. I eventually found the building. Once we arrived we produced the receipt for the chair and went to the pick door we were greeted by a woman no name tag I asked if there were some men who put the item into the bed of the truck. I was informed that we would have to load it our self. This would have not been a problem but the actual customer is in his 70's and recently had his hip replacement, I myself am a disabled veteran who has breathing problems when picking up heavy things the woman relent and agreed to get the recliner onto the bed of the truck. Lazy boy should let customers know that if they intend to pick up at the warehouse they will have load their purchases themselves and to have able bodied help with them"
"Horrible service! I will never buy Lazyboy again because of the service I had here. Picked up the furniture, I could here them dragging it to the door before they opened the door. The first time I used the recliner on the couch it broke, they gave me a run around on fixing it, first they were going to send me the parts, then changed their minds and said I had to bring it in because I didn't pay for their overpriced delivery. Save yourself a headache and buy furniture somewhere else they don't honor their warranty even on new pieces."
"Received a text informing me that our order was received at La-Z-Boy, Rock Hill SC warehouse. Since I live close to warehouse, I went there in person to schedule the delivery. Their rep at front desk gave us a delivery window between 4 and 7 p.m. My wife and commented that 7 p.m. sounds late. The agent said don't worry, "our people work late". Next day I received a phone call to inform me that delivery will be between 9 a.m. and 12 p.m. I called the person I had talked with and inquired about the change. She never admitted to previous scheduling time slot and threatened with a restocking fee if we don't accept the new time slot. We had to rearrange our tasks that day to accommodate new schedule."
"My Grandfather has had his chair for several years. As we were trying to get the leg part reserved we ran into a number of unprofessional issues with this distribution center. Beth who initially set up the service work came across as kind and although a tad slow in getting the direct information to us about the scheduled date and time we were happy to be on our way to resolving the chairs issue. My Grandfathers swollen leg desperately needed to be lifted. As we paid 175$ for the visit Taylor the service guy was nice and even gave us pictures of the part that needed to be fixed after I questioned the parts name and how long it would take to arrive. We ran into our first issue when the part did not come after a week and not phone call was received to let us know of any information on the service we were still in need of. I called once and spoke to a young lady who let me know that Mike the supervisor was supposed to send out for the package and had not done it yet and that she would call us back and leave a message for him that we were still waiting. The next morning she called us back asking us to pay for the part before they could send off for it. It struck my Grandfather and I as weird being that the chair comes with a lifetime warranty but as the issue was his leg needing the elevation we proceeded. She let us know the part would be on its way and to call them onee it had arrived so that they could again send a service man out to fix the chair. Two weeks later the service guy Taylor came and realized the chair still needed another part. As our frustrations were starting to wear on us Taylor guaranteed that the part should be under warranty and that he would try to make the process as speedy as he could being that the chair was now 4 weeks unfixed. My grandfather took the liberty to call the next day which he was told that the part had been ordered but had no tracking number. I thought it was interesting that their was not a tracking number but we waited a few days and called again. We were then told that the part we now needed was no longer available. This was the last straw as we tried to explain the lengthy process we had just undergone and requested a refund for the money at least for the part we purchased which did not fix the issue getting in contact with the supervisor Mike C. was impossible. He refused to speak to my Grandfather as Beth assured us he would only tell us no we have been lead to the last resort of trying to find the regional manager to discuss the conduct and happenings of this branch location. We are deeply regretting having tried to get services from Lazy-boy and paying over 200$ for a non-repair and time waisted."
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