The UPS Store

"I love that this store is on this side of our town. Plus the employees are amazing and very helpful. Keep up the good work. The store is always clean and smells great."

"Brand new store in Fayetteville. Help me ship my Christmas gift (pocket knife) back home to Washington. Associates courteous and friendly."

"Great staff : Markus, Brandon & Q. have always been very courteous, friendly, helpful & patient with me & my UPS needs. They are an asset to the team. I pay a lot less here than usps & packages arrive faster. Great staff, better prices & services is the reason I return to this location. Thank you all :)"

"I had an exceptional experience at this UPS Store! From the moment I walked in, I was greeted with a warm smile and professional service. The staff went above and beyond to assist me with my shipping needs, offering valuable advice on the best shipping options and packaging solutions. What really stood out was their efficiency. My package was quickly and securely prepared for shipping, and the entire process was a breeze. I felt confident that my items were in safe hands. The UPS Store's attention to detail and dedication to customer satisfaction are truly remarkable. They've earned my trust and loyalty as a customer, and I'll be returning for all my shipping needs. Thank you for making my experience seamless and stress-free!"

"This store is the worst UPS Store I have ever dealt with!! The rudest manager; incompetent workers; no regards for the needs of their customers. I had purchased items for my son's homecoming and needed them shipped from NC to Helena, AL. I was promised by "Q" one of the UPS Representatives; that the package would be shipped next day air; however, it was not!! We specifically asked Q if the package would be delivered next day and he stated yes. However, when looking at the tracking, it wasn't going to be delivered until 3 days later. Seeing that the package was at a warehouse (closed to the public) 20 mins from my residence in Alabaster, AL; I drove there and spoke with three different people; begging them to locate my package. Finally, the manager in Alabaster, AL located my package for me. He was great!! I contacted Fayetteville UPS and asked for some type of refund because my package was not delivered as Q had stated. I spoke with Ms. Parks, the store manager; who was of no help!! She stated she would review the video of the transaction and get back with me. She never did, so I called her. She stated she tried to view the video; however, the video had been deleted (this was within 72 hours of our conversation). I asked for her boss' info, and she stated she couldn't give me their info. I am highly upset!! This package was not delivered as stated. I paid $167 to have it delivered next day; and this UPS Store did not deliver!!! I had to locate my package and beg three people at the warehouse to retrieve my package. Ms. Parks did not try to fix the issue at all. Poor customer service!! Train your employees to do better and not to lie to customers!! I would have never paid that amount of money if the package wasn't going to be delivered next day! This is a bad representation of UPS!!! Whether it's a franchise or not, you are still representing UPS. Ms. Parks telling me I can't speak with her boss is ridiculous; but I guess when you're trying to cover up your errors, that's something you do. I am highly upset, and I will be making a trip to Fayetteville soon!!"