Great Clips,

6215 Old Post Rd Ste 104, Charlotte, NC 28212, United States

"The only lady working this afternoon did a terrible job of respecting the check in system, will not be back."

"I must begin by sharing I have 20+ years of customer service. I've upheld nothing but respect and complete understanding for any worker's livelihood through public service, that is until today after our unfortunate encounter & poor haircut outcome. I discuss with the alleged hairstylist what we wanted which was brief, as to be expected bc there's always a sense of rushed urgency even though there was only one person waiting. And even though by their policy we were first on the list by signing in online, she still took someone else that walked in before me anyway. But I'm patient, yet that did not pay off for me. Back to me telling her why a level 3 is good enough for his age of 6. The front just needed to be out of his face which is usually side swiped styled, however that is to be achieved by how the stylist suggests/prefers, basically & frankly what the apparent hairstylists deems comfortable so that the end result isn't butchered. My one preference was for the front not to be crooked. The question was asked how short do I want the front to go. My response was just so that it's not in his eyes anymore and crooked. She heard me and said when we get to that point we'll talk more. I respected that, sure. Then come time for me to look as she welcomes me to do and I know flaws when I see them. At the salon before we left I told her where it was uneven she fixed some of it but refused to listen to the entirety of the issues. As I'm calmly trying to show her she barely looks and keeps saying I do my best I can't see what you see even though she doesn't want to look at her own mirror where the symmetry is off. So let me explain: from the front view, 1. The upper left corner is cut higher up and rounded off 2. The upper right corner is cut lower and squared off, more like a half-top pentagon 3. From his eyebrows vantage point it is visible where she decided to frame the face & it is not even. There's less space on the left side, there's more space on the right side. That is where she stopped taking criticism and shut down. Again all through out I remained calm. I should have demanded at the least a discount. But I have never brought myself to ridicule someone's work when in all honesty she continuously rather disregard me completely & clearly wished me gone ASAP. I knew I could have put up more of a fight and be heavily problematic but we are mourning after the loss of my grandmother 2 days ago. Hence why getting this haircut for him was important and particular for me so he can be presentable for her ceremony this weekend. I shouldn't have to argue that far to deserve a charming look & service for my boy. Knowing I had the right to definitely stay longer, I chose to let her silence me bc there was nothing more she was willing to accept to correct. I can deliver what is necessary one way or another. My husband found the overall haircut not good. Which I warned her it is either me complaining or his dad. My mother & brother could also clearly see where the overall haircut is uneven & agreed. I can provide fair and well detailed visuals for any and all to see for yourself, though it appears Google limits including pictures in this portion of the post.This was a huge shame in countless many ways."

"I've been getting my hair cut by the same stylist at this location for a couple of years now, and I really like her. The location is very convenient and on-line check-in is great. Current price for seniors is $18.00 and I had a coupon so it was a great bargain. The store is clean and modern and the stylist cleans and sanitizes her tools after each customer."

"I MUST SAY THE LADY WAS VERY FRIENDLY AND NICE but... I went in to get my hair trimed 2" evenly all the way across. Went badly for myself. My hair is all uneven and all chopped up as if i got layers . Not what i exspected but luckly my hair is medium lengnth and can be fixed.."

"Love this great clips! I drive 30 mins to this location to see Evette because she always does such a great job trimming my hair. She takes off just the right amount to keep my hair healthy and has helped me with growing it out."