The UPS Store,

10612 Providence Rd D, Charlotte, NC 28277, United States

"Walked in today to make one copy I needed urgently. I was the only person in the store and the guy working was packaging a small 8x10 envelope. He handed me the sheet with email I immediately sent to the email what I needed printed and he returned to tape up this envelope, I waited for like 6 mins and I said I sent you the email can you please print the one sheet for me as I’m in a hurry. Remember there was no one else in the store. He said ok and now was on the phone which he was calling because the phone never rang and then continued taping this envelope. I walked out! It was crazy how he was completely ignoring us. Sad that the customer service was so ridiculously bad!"

"This place used to be five star! The guys who run it/own it are so consistent with wonderful customer service and fast service. Now they've hired all these little sleepy knuckleheads the service is nothing but frustrating."

"Since some recent staff has been brought in I have found my visits more welcoming and efficient. I only order from UPS now as opposed to USPS. Before when I visited the staff seemed so bored they would rip jeans and sew them ."

"I had the best help from Nicholas & EJ at this location. I had So many Amazon returns and these two young men worked as a team to knock them all out. I was the only customer so I was finished in no time. I was so thrilled and impressed with them I had to take their names so I could praise and appreciate them! This UPS hired some really great employees! Thank you EJ & Nicholas!!! Y'all are the Best!!"

"I just left this store where I got THE BEST AND FASTEST service. I had two very large boxes containing luggage with return labels, and another small Amazon return. The luggage wasn’t heavy, just bulky. A young man inside saw my struggle (I’m 71 w/bad knees); came out to carry it in, and quickly came out to get the other one. By the time I made it into the store he had all three receipts ready. I wish I knew his name. Friday 7/7 2:30 This young man was exceptional."