Heritage Furniture Gallery & Outlet

"I WOULDN'T BUY FROM THEM IF THEY WERE THE LAST STORE AROUND. I was moving to tampa from NY and needed a sofa bed. I decided to stop in hickory to buy one since I had such a good experience before. Well I purchased a sofa bed on 10-6-23 and was told it would take about 8 weeks. Well I got a call from the sales person on 12-2-23, saying my sofa is ready and I need to take care of the balance to get my sofa and It will be shipped out on or about 12-5-23 and i will get a call prior. Well guess what i didn't get a call and the shipment didn't happen. So here it is 12-12-23 and I had to call and find out about my shipment. I was now told I won't get it untill 1-24. Which is a problem since I have people coming from out of town. Now I have to go and buy an air mattress which is an expense and inconvenience I didn't need. They were very complacent about the whole transaction since they had my money and couldn't care less. I guess GOOD CUSTOMER SERVICE is a lost art. I'm a very easy going person as long as you follow up on your word. It's funny.....they will call me for money, but showed no customer service once they got my money and showed they couldn'tcare less. I would NOT BUY from them again or recommend them to ANYONE!!!!!!!."

"I ordered a sectional at the end of May which wasn't supposed to be available until end of July, which was fine because I didn't need until November. End of August it still wasn't in, and Joseph my sales rep said there was a lot of demand that weekend, and since we didn't have immediate delivery, the pieces were sent somewhere else, but ours would be in by middle of October. Now I'm being told the supplier won't have until beginning of November best case, and Heritage won't have until end of November. I bought in May to assure I would have the couch when ready to move. And when I asked about a possible refund so I could find another couch to sit on, I was told that the contract states a 33% restocking fee!! Restock what?? The whole problem is they can't get it stocked in the first place, and I'm without a couch. William, the manager, never returned my call. Totally unreasonable. Don't trust them. They just want to lock up your money. - Update 10/18...William did eventually reach out and was very reasonable. Still no couch, but I feel like he is very cooperative and making me feel more valued than my earlier interactions. I will continue to update the review."

"We purchased a brand new dining room set from Heritage Furniture Gallery. We had the set delivered and the guys that brought our new dining room set did an excellent job. Everything was assembled and they went over each piece to make sure there was no issues. Overall we had an excellent experience at Heritage Furniture and will certainly be back for additional pieces as needed."

"Hailey was great. She helped us find exactly what we needed and sent us to the next showroom to find some beautiful furniture. She made the purchase go easily and quickly. Highly recommend you ask for Hailey when you arrive she will set you on the right path to some fantastic furniture and deals."

"Glenda helped us find the perfect counterstools - she answered all our questions and was so pleasant! We purchased them and took them home that day. She worked as a team with Randy, who immediately took the stools off the showroom floor. They met us at the loading dock when we were ready to leave, and Randy carefully put them in the back of our minivan. What a wonderful, stress-free buying experience. We will definitely go back!"