The UPS Store
915 U.S. 321, Lenoir City, Tennessee, United States
About the The UPS Store
The UPS Store located at 915 U.S. 321 in Lenoir City, Tennessee, is a convenient one-stop shop for all your shipping, printing, and small business needs. Whether you need to mail a package, print documents, or get expert advice on packing and shipping, The UPS Store has got you covered. With friendly and knowledgeable staff ready to assist you, this store is the perfect place to handle all your finance and store-related tasks with ease and efficiency. Visit us today for all your shipping and business needs!
Photos of The UPS Store
915 US-321, Lenoir City, TN 37771, United States
Opening hours of The UPS Store
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
09:00 - 17:00
Sunday:
12:00 - 17:00
Reviews of The UPS Store
"Tyrese was so very kind and helpful with me. I came in tired and not feeling well. The line was super long and by the time I reached his register I was less than happy. He deserves a raise for putting up with customers like me and helping me to Lea e woth a warm heart. Please keep this sweet man around as he is such a great employee and kind person"
"I was helped by Vicky, I had come in to do an Amazon return and he never needed a box before. She was very friendly and helpful. she had a lot of patience, and was very bubbly. Hard to find in today’s world someone who actually cares about how customer service. Thank you Ms Vicky!"
"Very unprofessional place. Employee and manager not honest. took two solar fence chargers to return for warranty repair at manufacturer. Was told it would be $550 dollars to ship which was next day. We then had to explain that next day wouldn’t be needed and that we would like the “cheapest” most “bare bones” shipping that was offered. We were told that it was now $200. After realizing they still sold us 3 day shipping we called and asked why and was told that “the ground” option was on another page and they don’t count that as the cheapest option unless someone says “ground shipping”. So we have to inconvenience ourselves to go back in person to correct the issue. This should be a common sense very simple to handle type thing. If a customer ask for the absolute cheapest shipping option then you need to be honest and give them the option! So now who compensates us for our time lost with what should have been handled upfront? Customer service needs to be a focal point."
"They upsold me on 3 day delivery vs standard ground. I dropped the package off early in the morning but they didn't get it on the next truck until the next day. I called and asked why I paid for 3 day if they won't actually get it there in three days. The manager was rude and said that I took a risk by not sending it over night delivery ($137). I will never use this location ever again for personal or business. Fed ex is much more reliable and the rates are better. Don't charge a customer for lemonade and had them lemons. This is the new normal at UPS."
"If I could give this place a zero review I would. Was there this morning doing an Amazon return, there was a line out the door (that wasn't even the problem). The problem was the manager that was there (a blonde lady in her 40s+). She kept complaining about the person who did not show up at 7am, she said it at least every other customer. Everyone in line was being polite and not complaining or anything. No one had to, she did enough complaining for everyone in the place. The main reason for this terrible review was how she treated this elderly couple. They had about 7 or 8 pair of shoes they were returning to Amazon (no one in line cared waiting) you could tell that the elderly couple needed help with it. She actually told them that "she didn't have time to help them" but then snatched the phone out of the ladies hand and kept huffing and puffing the entire time. The elderly lady kept on apologizing you could tell she was embarrassed about the way she was being treated. It took everything inside me not to say something to this manager behind the counter. I did apologize to the elderly man when I was leaving and I told him I'm sorry, not everyone that is in customer service treats people like this. It was terrible."
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